IT Technician - Level 1

We are looking for a level 1 computer support technician for one of our clients based in Montreal. This is a permanent, on-site position, salary up to $55,000.Your missions will be : - Provide first-level technical support to users (hardware and software) in French and English- Install, configure and maintain workstations, printers and other peripherals- Diagnose and resolve computer problems (hardware, network, software)- Follow up support requests and document interventions in a management system- Participate in the maintenance and updating of IT infrastructures- Apply company IT security policiesProfil recherché (en)- DEP in computer support- Relevant technical support experience (1 to 2 years ideal)- Knowledge of Windows systems (knowledge of Linux an asset)- Basic understanding of networks and protocols (TCP / IP, DHCP, DNS)- Excellent command of spoken and written French and English (English-speaking users across the country)- Ability to diagnose and resolve technical problems effectively.- Good customer service and communication skills.- Team spirit, autonomy and organizational skills.The company offers a competitive salary, benefits (group insurance, retirement savings), flexible working conditions and 3 weeks' vacation.You can contact me at [email protected] all our offers on www.fedit.caOnly those candidates whose applications have been selected will be contacted.