Technology - GPA Business Partner

Act as the main point of contact for North America users for technology requirements, including as a point of escalation for internal customer service

Hold regular meetings with stakeholders throughout North America to understand the specific goals of the overall business and individual departments, and work with the technology function to ensure these are addressed in the technology strategy

Identify, screen and evaluate new solution opportunities and liaise with stakeholders as required

Carry out business analysis, process (re)engineering and translate the business needs into technology requirements for systems development

Identify areas that technology can be used to improve operational efficiency and business performance

Develop prototypes (working with the technology function and users) to illustrate how technology can be used to address business challenges

Manage local technology suppliers as required

Project manage any small projects and act as the liaison between North America and Technology in the delivery of larger projects, including coordination of testing, go-live and required training to ensure benefits realization of the project

After a new system / technology is successfully delivered, ensure end users understand how to use the new tools and resolve any issues they may encounter

Continuously evaluate and proactively work with business users and the technology function to improve existing technology platforms and systems, ensuring they continue to meet business requirements

Provide analysis and advice to ensure solution and data structuring is optimal (along with the data architect and business analysts)

Work with North America and the technology team to ensure good communication at all times

What you must have :

Computer Science Degree

5 years’ experience in a similar role, working across a geographically dispersed organisation and across different time zones

Demonstrable experience of using technology to effect change and create value with-in an organisation

A background in business analysis and agile project delivery, or as part of a product team, would be preferred

Knowledge of Microsoft data and automation tools would be beneficial

Possess strong technical competence in the following areas :

Business analysis for business systems and applications (both 3rd party products and bespoke development)

Definition and analysis of reporting projects and systems

Definition and analysis of automation systems

Agile project delivery

Possess the following personal attributes

Customer service attitude. Focussed on the end result and delivering customer satisfaction

Ability to take the initiative and work independently or as part of a team to achieve the desired outcome

Hands-on approach to problem solving and prototyping

Analytical insight. Produces insightful analysis and uses this to drive improvement

Detail orientation. Handles details precisely with the big picture in mind

Interpersonal communication. Communicates well with people and establishes credibility and trust

Written communication. Writes compelling and informative text

Task and time management. Manages the volume and variety of activity and produces accurate outputs on time

Salary / Rate Range :  $90,000 - $120,000