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Operations and Client Support Assistant

Operations and Client Support Assistant

DESIGNME HAIRmontréal, qc, Canada
9 days ago
Salary
CA$20.00–CA$22.00 hourly
Job type
  • Full-time
Job description

Why Join DESIGNME?

At DESIGNME, we strive to bring out the best version of yourself. We believe that haircare should only contain high-quality ingredients, respect our beautiful planet, and keep our furry friends safe. That’s why our entire product line is 100% cruelty-free and free from harmful sulfates, parabens, and gluten. We foster a fun and safe work environment where innovation and creativity are encouraged. DESIGNME is proudly Canadian and based in Montreal.

Who Are We?

We are a performance- and innovation-driven indie haircare brand, known for our unique, vegan, and cruelty-free formulations. Our products, loved by hair stylists and individuals worldwide, are crafted with care and designed to perform. As we continue to grow, we’re looking for a motivated and detail-oriented  Operations and Client Support Assistant  to join our amazing team in Montreal, QC.

Position Overview :

We are seeking a proactive and detail-oriented  Operations and Client Support Assistant  to support key operational tasks, client coordination, and day-to-day logistics. This role is crucial to ensuring smooth workflows, exceptional client satisfaction, and the effective execution of promotional and PR projects. If you thrive in a fast-paced environment and enjoy problem-solving, this position is perfect for you!

What Will Your Day-to-Day Look Like?

Administrative Support and Client Service :

  • Assist with various administrative tasks to support the operations team.
  • Provide exceptional customer and client service to our diverse customer base across North America, Europe, Mexico, and Australia.

Logistics and Shipping Coordination :

  • Handle the paperwork for booking trucks and preparing customs documents.
  • Coordinate shipments, ensuring orders are processed accurately and on time.
  • Prepare all necessary shipping documentation and track shipments to ensure smooth delivery.
  • Collaborate with shipping providers and resolve any delivery-related issues.

    • E-commerce and Inventory Management :

  • Process e-commerce orders efficiently while maintaining accuracy.
  • Manage inventory by monitoring stock levels, updating records, and assisting with regular audits.
  • Address discrepancies and ensure alignment between physical and digital inventory.

    • Promotional and PR Tasks :

  • Assist the team with various projects related to promotions and public relations.
  • Help manage and coordinate PR initiatives, ensuring they are executed effectively.
  • Support the preparation and distribution of promotional materials.

    • General Logistics Coordination :

  • Support day-to-day logistics operations, including managing schedules, optimizing workflows, and improving processes.
  • Communicate with internal teams, vendors, and clients to ensure seamless operations.
  • Maintain records of shipping activities and operational tasks to ensure proper documentation and reporting.
  • Ensure compliance with international shipping regulations and standards.

    • Who Are You?

  • Organized and Detail-Oriented :  You excel at managing tasks efficiently while ensuring nothing falls through the cracks.
  • Proactive Problem Solver :  You anticipate challenges and address them quickly.
  • Tech-Savvy :  Comfortable using Microsoft Office Suite (Excel, Word) and familiar with platforms like Shopify (preferred).
  • Collaborative Communicator :  Strong interpersonal and communication skills to work effectively across teams.
  • Bilingual Advantage :  Fluency in French is a plus.
  • Experienced in Administration :  1-2 years of experience in operations, logistics, or client support is preferred.

    • Why You’ll Love Working With Us :

  • Collaborative Team Environment :  Join a supportive and dynamic team that values creativity and innovation.
  • Opportunities for Growth :  As DESIGNME continues to grow, so do the opportunities for your career development.
  • Impactful Work :  Play a key role in ensuring our customers receive their orders smoothly and efficiently.
  • Exciting Perks :  Enjoy free lunch provided by the company, exclusive access to our products, and a fun, supportive workplace.
  • Onsite Position :  Be part of the action at our Montreal office and engage directly with the team.

    • Qualifications :

  • 1-2 years of experience in administration, logistics, or operations (preferred).
  • Proficiency in Microsoft Office Suite (Excel, Word).
  • Familiarity with e-commerce platforms like Shopify is an asset.
  • Excellent communication and organizational skills.
  • Problem-solving mindset and ability to thrive in a fast-paced environment.
  • Fluency in French is a plus

    • Pay : $20.00-$22.00 per hour

    Expected hours : 40 per week

    Benefits :

  • Casual dress
  • Company events
  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off
  • Vision care

    • Schedule :

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Morning shift

    • Education :

  • DCS / DEC (preferred)

    • Experience :

  • Logistics : 1 year (preferred)
  • Administrative experience : 1 year (required)

    • Language :

  • French (preferred)
  • English ( Required)

    • Work Location : In person