Director of Operations
Good Behaviour Ice Cream & SubmarinesToronto, ON, Canada12 days ago
Job description10+ years of experience in a professional restaurant or kitchen environment 5+ years in a leadership role managing multi-unit operations or as a Director of Ops, Executive Chef, Chef de Cuisine, or equivalent in the front of house Strong leadership skills - this isn’t a role to grow into; we need someone ready to lead from day one A deep understanding of restaurant operations, including both FOH and BOH systems Must have experience leading operations greater than $5 million / annual in revenue Strong administrative and computer skills, with the ability to manage budgets and optimize processes A solid grasp of food service trends, cost control (food, labour and operational), and team management While extensive BOH experience isn’t mandatory, candidates must bring strengths in other areas to compensate The ability to work under pressure, maintain high standards, and inspire a team Competitive salary based on experience and performance Tip-out share from both sub and ice cream service Profit-sharing opportunities across all locations including new locations Performance-based bonuses and incentives R&D incentives for menu innovation A dynamic, fun work environment with a rapidly expanding brand Employee discounts on our legendary subs and ice cream Base is $85k / annually + tips + profit share for each location. Total package will be about 125k / annually pending performance
Good Behaviour is Hiring a Director of Operations
Good Behaviour is looking for a Director of Operations to lead culinary and operational excellence across our three Toronto locations. We’re a fast-growing, high-energy sub shop and ice cream brand that blends efficiency with quality. With locations at 342 Westmoreland Ave. N, 1324A Gerrard East, and 335 Queen St. W - and plans to grow from 3 to 7 locations within the next 5 years (not including seasonal pop-ups) - we need a leader who thrives in a fast-paced environment and is ready to scale with us.
What You’ll Do
- Oversee, manage, and standardize daily operations across all locations
- Ensure quality, consistency, and efficiency in both submarine sandwich and ice cream service
- Train and lead up to 15 management staff and up to 70 hourly employees, handling scheduling, performance evaluations, and team development
- Develop and refine menu offerings while maintaining food quality and presentation standards
- Monitor inventory levels and oversee supply chain efficiency
- Set and achieve sales, food cost (COGs), and operational targets
- Maintain compliance with all food safety and sanitation regulations
- Work closely with leadership to implement new processes, improve workflows, and drive profitability
What We’re Looking For
What We Offer
Seniority level
Director
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Food and Beverage Retail
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