Position Details
What You Will Do
The Senior Claims Adjuster Commercial General Liability and Bodily Injury is responsible for oversight and handling of complex long haul trucking, towing, commercial general liability and commercial automobile claims.
The claims are moderate to severe in nature and the successful candidate will have a dynamic personality and the ability to excel in a high performance environment.
The Senior Claims Adjuster Commercial General Liability and Bodily Injury ensures claims are properly investigated, evaluated, and resolved in a timely manner.
- Provide oversight of external adjusters on outsourced claims
- Investigate, evaluate, negotiate commercial lines casualty claims of moderate to high complexity
- Manage challenging coverage claims with tact and professionalism
- Conduct technical audits to monitor quality, activity, reserving and expenses
- Timely, accurate reserving in line with Corporate protocols and guidelines
- Maintain control over expenses through pro-active handling techniques
- Direct vendor partners as necessary
- Provide high quality customer experience to all stakeholders
- Collaborate effectively with peers / other departments
- Present Large Losses to a Committee
- Obtain approval from Manager on claims above authority
- Remain up-to-date on industry trends and case law
- Manage claims in litigation, participate in mediations, pre-trials and settlement conferences
- Occasional travel is required
Who You Are
- Post-secondary education or equivalent experience
- CIP or working towards designation
- Minimum of 7 years experience handling casualty / CGL claims required
- Strong organizational; decision making and problem solving skillset
- Excellent communication skills, both written and verbal
- Demonstrated negotiation skills
- Adaptability and willingness to learn
- Ability to understand insurance contracts in various jurisdictions
- Knowledge of principles and practices of claims settlement, policy wording, fraud investigations and coverage issues
- Good time management skills
- Ability to collaborate in a team environment; prioritize and multi-task
- Ability to cross-reference information with attention to detail
- Strong general computer knowledge required Post-secondary education completed in a related field
What’s In It For You
- Competitive total compensation and benefits package
- Annual shared success program based on performance
- Annual merit increases based on performance
- Registered Retirement Savings Plan with a matching contribution component
- Complimentary CAA Membership
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