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Technical Writer

Technical Writer

CollaberaToronto, ON, Canada
1 day ago
Job type
  • Full-time
Job description

Job Description

Job Description

Key Responsibilities :

Collaboration and Information Gathering :

  • Work closely with subject matter experts (SMEs), developers, and stakeholders to collect detailed information about the new
  • Securities Lending system.
  • Engage in reviewing historical training materials, including recordings and documents, to ensure a robust understanding of existing processes.

Documentation Development :

  • Create comprehensive process documentation, including step-by-step instructions, workflows / process maps, and troubleshooting guides for organization-wide dissemination.
  • Develop user manuals, quick reference guides, FAQs, and training materials tailored to various audiences.

    • Standardization and Visual Enhancement :

  • Standardize documentation to maintain consistency in tone, format, and structure.
  • Utilize visuals such as diagrams, charts, and screenshots to enhance understanding of processes.

    • Documentation Maintenance :

  • Conduct reviews and updates of documentation to reflect system changes or process improvements throughout the project lifecycle.
  • Maintain a documentation repository for version control and easy access.

    • Training and Support :

  • Support the training of wider Securities Lending teams.
  • Provide regular and ad-hoc updates on document creation progress.

    • Qualifications and Skills :

  • Proven experience as a Technical Writer, particularly with process and system documentation.
  • Strong ability to simplify complex technical concepts for non-technical audiences.
  • Excellent writing, editing, and organizational skills.
  • Proficiency in documentation tools such as Office Suite, Adobe Acrobat, or specialized software (e.g., Confluence, Jira, Qtest).
  • Understanding of workflow or process mapping tools.
  • Knowledge of the Securities Lending and / or financial industry.

    • Nice-to-Have Skills :

  • Experience working in agile environments.

    • Company Description

    Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data / AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.

    Company Description

    Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data / AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.