Interacting with existing clients to complete the KYC form
Proof of the existence of the corporation ensuring that clients compliant with regulatory systems such as AML. This is done by checking client identification, risk assessment, and maintenance of accurate records. If there are any errors, they will escalate to the US team which will scan and identify if they are good to proceed.
The majority of this communication is done over the phone (focus on outbound calls, inbound calls are very low), and there might be a few emails.
Must-Have :
Fully bilingual (French & English)- for Montreal candidates only
0-2 years of experience in a client-facing / customer-service environment.