Credit Counselor

Our client is currently hiring a full-time talented Credit Counsellor to work in Toronto, ON. In this role you will serve as a financial advocate and educator, helping clients manage their debts, improve their credit, and achieve financial stability. This role requires a compassionate and client-focused approach, as well as a strong understanding of personal finance principles. If you're a dedicated and compassionate financial professional with a passion for empowering individuals to achieve financial stability, we are looking for you!Location : Toronto, ONJob type : Permanent | Full-timeResponsibilities : Engage with individuals and families as they attempt to work through money challenges. You will listen to them, help them connect to resources, and give them hope.Work with clients to develop a money management plan and / or budgeting techniques and help them transform the way they use creditAssist clients in finding appropriate and life-changing solutions to their financial problems.Utilize customer relationship management and case management tools to assist clients in finding solutions to their debt and helping them follow through.Build trust with clients to successfully guide them through their decision-making process, allowing them to improve their quality of life and achieve financial wellnessEstablish and maintain positive connections with creditors, business partners and community agencies to advocate for clients and make referrals to other services where applicable.Qualifications : 3-5 years experience providing high quality customer serviceExperience with Microsoft Office (Word, Excel, Outlook)Past work experience in Credit Counselling, credit industry or financial services is an assetExperience with Hubspot is an assetBackground in accounting or business is an assetAbility to build strong client relationships through exceptional customer service and interpersonal skillsAbility to adapt to a changing environment and handle multiple prioritiesAbility to work independently and cooperatively with fellow employeesDetail-oriented approach, impeccable time management and organizational skills, proven ability to self-manage responsibilitiesStrong interest in learning about personal financeStrong ability to work with a multicultural public in a personable and empathetic mannerMust be bondableAre you interested in this position? Apply now!