Co-op Student - Performance Analyst

Competition : #43521

Salary : $ - $ Hourly

Position Type : Co-Op Student

Location : Halifax

Department : Cyber Security and Digital Solutions

Classification :   Exclusion-NSPG

Closing Date : July 24, 2024 @ 11 : 59PM Atlantic Time

ABOUT THE DEPARTMENT OF CYBER SECURITY AND DIGITAL SOLUTIONS (CSDS)

At the Department of Cyber Security and Digital Solutions (CSDS), we prioritize people and are dedicated to driving digital transformation that meets modern expectations. Our mission is to support government departments and partners in their digital transformation journeys, ensuring that digital services are user-centered, efficient, and impactful for all Nova Scotians.

We don’t just implement digital solutions; we navigate the complexities of digital transformation by modernizing outdated systems and ways of working. Our role is to make a real difference by ensuring that our digital services are accessible and user-friendly.

At CSDS, we celebrate diversity, inclusion, and belonging. We recognize that the people who use government programs and services come from all walks of life, and it’s essential that we reflect the communities we serve. We are committed to creating an environment where diverse perspectives and experiences are valued, and where all talent can thrive. By embracing these values, we deliver better, more accessible, and inclusive public services.

Overall Purpose

Reporting to the Performance Analyst Lead, Human Centered Service Design, the Performance Analyst Student is part of a team responsible for building measurement into digital services, monitoring service requests and measurement data and information on the province’s digital solutions for citizens In service design, data plays a critical role in understanding user needs, evaluating service performance, and driving continuous improvement in service delivery.

The Performance Analyst Student supports the lead, working with multidisciplinary teams to establish and track meaningful metrics. This individual collects data from digital analytics and other sources, makes the case for additional tracking and data collection, ensures data is accurate and significant and provides analysis and actionable insight through effective communication.

Key Responsibilities

Main duties of the Performance Analyst are supporting the Performance Analyst Lead by :

• Identifying, collecting, and manipulating relevant and accurate data from digital and offline sources ( call center data), including by managing and developing analytics instrumentation - working with development colleagues.
• Working with developers to overcome technical challenges occurred when building measurement into digital services, and identifying delivery obstacles to improving performance measurements and working with teams to overcome those obstacles.
• Providing recommendations for action based on user data in easily understandable and engaging ways.
• Supporting the development of data / analytical strategy plans and policies as well as supporting the decisions made for implementation.
• Working with user researchers to combine the ‘what’ and ‘why’ of user behavior.
• Communicating examples of best practice in digital performance management across government, contributing to the Service Design strategy and blogs.
• Other duties as required.

Reporting Relationships

This Job Reports to :

Qualification and Experience :

You are currently enrolled in an accredited university co-op program in Industrial Engineering or Computer Science, and you plan to continue your university education after this work term.

You have :

Pay Grade : HOURLY

Salary Range : $;- $;Bi-Weekly