Customer Service Manager
In an environment where customer service excellence is a priority, this opportunity will allow you to play a key role in managing and optimizing operations related to leasing and customer experience. You will be responsible for supervising a dedicated team and ensuring the quality of services provided while ensuring compliance with current regulations.
What is in it for you :
- Annual salary between $75.000 and $100.000, depending on experience.
- Permanent, full-time position (40 hours per week).
- Monday to Friday schedule, in-office only.
- Financial benefits : group RRSP, various allowances.
- Social and wellness benefits : medical assistance, enhanced group insurance, additional paid leave, 4 weeks of vacation in advance, recognition of years of service.
- Development opportunities : training programs, reimbursement of professional association fees.
- A dynamic work environment : active social club.
About the role :
Under the supervision of the Director of Operations, you will be responsible for ensuring the quality and excellence of customer service and property leasing operations. You will work in an environment where customer service must be guaranteed 24 / 7, with a high level of requirements.
You must be :
A positive and committed leader.An inspiring ambassador of the company’s values and mission.Respectful, structured, organized, and transparent.Dedicated and passionate.Creative and always in solution mode.Responsibilities :
Supervise and coordinate teams dedicated to customer service and leasing (agents, inspectors, advisors, and subcontractors).Manage rent billing (commercial and residential), deposit follow-ups, and debt collection.Plan and organize processes related to leases, lease renewals, negotiations, and contractual modifications in compliance with current regulations.Handle litigation cases related to customer service (Housing Administrative Tribunal, formal notices, complex complaints).Develop and maintain marketing and communication strategies to attract and retain tenants.Ensure effective human resource management (hiring, evaluations, leave, and schedule management).Negotiate and evaluate supplier and subcontractor contracts to guarantee the best quality of service.Collaborate with other divisions (maintenance, IT, projects) to optimize operations.Identify and implement tools and technologies to improve customer service efficiency.What You Need to Succeed :
University degree (preferably in administration)3 to 6 years of experience in customer service management or real estate.Experience in property management or an industry where customer service excellence is essential (e.g., high-end hotels).Solid experience with the Housing Administrative Tribunal.Strong skills in negotiation and managing complex cases.Strong interest in the legal field.Knowledge of Hopem software and common IT tools (Internet, Microsoft Office Suite).English proficiency required to communicate with English-speaking customers.Excellent written and verbal communication skills.Valid driver’s license (travel required within Québec City).Why Recruit Action?
Recruit Action (agency permit : AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
KHP140225
