Manager, Residential Property Management - Americas

About Four Seasons :

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.

Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.

Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.

It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location :

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing.

Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide.

At Four Seasons, we are powered by people and our culture enables everything we do.

Manager, Residential Property Management, Americas

This position will support the Director of Residential Property Management for the Americas in the creation and review of carrying cost budgets and governing documents for new residential projects.

This individual will ensure all materials, tools and references for each new residential project are complete and accurate through the different phases of the project and will work closely with all employees at various levels, both internally and externally.

What You’ll Be Doing :

Development of carrying cost for new residential projects (60%)

• Manage the review process by providing input into the residential and mixed-use carrying cost budgets for new residential developments as assigned to ensure that Four Seasons assumptions are incorporated, reasonable and accurate.
• Provide support and analysis regarding new residential projects on finance matters as it relates to types of cost, cost allocation methods, market / internal cost benchmarking as well as residential rental impact as assigned.
• Work with local budget consultants and other FS team members to identify and understand budget input and assumptions.
• Provide comparative analysis and reasoning on all cost allocation assumptions built into the budget to support the overall budget development process.
• Provide baseline analysis and due diligence research on market-specific requirements regarding taxes, insurance, residential labour rates, and union issues that may affect the carrying cost budget as directed.
• Provide a detailed breakdown of the labour FTE assumptions including compensation and benefits assumptions.
• Provide a detailed breakdown of all operating costs that are required for each project based on the operating plan.
• Manage the budget template to meet the pre-opening requirements as well as the needs of local filing requirements to go to market.
• Ensure all budget items are understandable, clear, and transparently documented.
• Manage all budget files along the design and build phase including tracking the status of approval and change.
• Ensure all budgets, including capital IT budgets, pre-opening operations budgets, and build-out-sell-out budgets all tie together regarding the assumptions used.

Governing Documents / Project Documents / Property Management & Operations requirements for new residential projects (25%)

• Assist in reviewing all governing documents focusing on financial and property management related matters to ensure all terms are clear and can be practically managed.
• Provide desktop research regarding local property management law, including obtaining a copy of local Acts and Statutes.
• Review and highlight any significant law that may impact budgets and governing documents.
• Provide desktop research regarding local licensing requirements for managing residential properties in the market.
• Review and comment on colour-coded demarcation maps for all residential projects in the region.
• Manage and assist with any process to obtain any required property management licenses for all residential projects in the region.
• Prepare operating plans for residential and mixed-use projects.
• Gather and analyze data related to residential operations internally and externally.

Other duties (15%)

• Assist with putting together handover packages and orientation materials for the pre-opening teams regarding the rationale and references used in the carrying cost budget.
• Participate in cross-functional internal meetings as directed.
• Participate in developer / external partner meetings as directed.
• Support the Corporate Residential Team in research, collating and developing collateral, content, and tools to communicate best practices in residential project execution.
• Support and provide research results and analysis to open and operating projects as required.
• Provide support for compliance reviews for open and operating residential projects.
• Support regional and global residential initiatives as directed.

What You Bring :

• 5+ years of well-rounded experience in Finance / Accounting, Data Analysis, Hospitality and / or Mixed-use property management exposure is a plus.
• University Degree in either Accounting / Finance / Real Estate & Property Management / Business or equivalent.
• Master of Business Administration (MBA) preferred.
• Property Management training / certification preferred.
• Professional accounting / finance designation preferred.
• Proficiency in Microsoft Excel / Microsoft Word / Microsoft PowerPoint / Microsoft Project / Microsoft Teams.
• Ability to learn and understand additional technical knowledge and skills as required.
• Strong understanding of branded luxury real estate / property management / vacation rental market.
• Good understanding of the hotel market, particularly the luxury segment, including mixed-use.
• Strong accounting and finance knowledge.
• Proven track record of driving results and self-directed high-quality output (written reports, substantive analysis and related insights that drove decision-making).
• Balances time and adapts based on risk assessment and context.
• Examples of original written work that shows a high level of business writing skills.
• Examples of original work products that involved financial business modelling.
• Has medium / high exposure and knowledge of the various functions within an operating company regardless of the industry (i.

e. has worked in / with various areas across the value chain and not just a single area for too long).

Who You Are / Key Skills :

• Excellent communications skills - Modifies communication style and approach to meet the needs of the situation and audience.
• Delivers complex messages clearly and with sensitivity to others' needs, cultures, backgrounds, and knowledge.
• Creates clear and concise written information using appropriate content, format, and structure.
• Considers the return on investment before starting a new initiative or project.
• Actively seeks knowledge and skills to improve performance and continuously reviews own progress against goals.
• Readily accommodates unforeseen changes in day-to-day work to deal with situations or to reach a goal and understands the need for flexibility in response to evolving circumstances.
• Can effectively handle multiple conflicting priorities.
• Is open to new technologies and seeks to apply them to develop faster or less expensive ways of doing things.
• Displays sound analytical skills, asking the right questions to draw out information and analyzing the right information to reach decisions.
• Distinguishes the important from the urgent to meet objectives.
• Makes a realistic assessment of what can be achieved on a week-by-week basis and develops and implements plans to achieve it.
• Eager to fully understand and address the needs of internal and external customers, stakeholders, and employees.

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If contacted for an employment opportunity, please advise Human Resources if you require accommodation.