To act as a personal representative of thehotel by providing guests with the service that reflects the highstandards of the Royal York.
Ensuring that all guests expectationshave been exceeded. Overall dining experience is essentialtherefore you the server must have a thorough understanding of theoperation the menus including the wine menu a la carte menus andall other promotional menus in order to suggestively up sellbenefiting the hotel its shareholders andyourself.
- To report to duty punctuallyin full uniform in full uniform according to appearance andgrooming standards
- To consistently offerpersonal friendly and efficient service striving to exceed allguests expectations
- To clear all dishes delivermeals and to present bills in a professional and discreetmanner
- To have full knowledge of the menudietary restrictions and beverage lists in your outlet. Knowledgeof all menu items their garnishes contents and preparation methodsis required as be prepared to answer any guest questions in adirect and concise way
- To take correctiveaction when dealing with dissatisfied guests as the main goal is tohave the guest leave happy
- To maintain teamworkand good work ethics with all guests (internal and external) byassisting coworkers with any duties without compromising the guestsdining experience
- To understand shift endreports have knowledge of noncash / cash transactions and proceduresfor depositing monies into safe or collecting duebacks
- To have read and understood all hotelpolicies and procedures and departmental standards as outlined inthe employee handbook
- To understand the concepthours of operation procedures for order taking writing reservationstable setting and guest service standards of therestaurant
- To understand each work section andall side duties that are be assigned toyou
- Attend preshift weekly and monthly meetingsto ensure open lines of communication between allemployees
- To fully understand and follow thehotels recycling program andprocedures
- Immediately report any accidentsthat happen (regarding a guest a coworker or yourself) to yourmanager
- To express your concerns suggestions orcomments on how to improve the guests experience or ways to improvethe operation as a whole
- To understand how tooperate all the equipment used in the outlet
- Tounderstand all other outlets services and offices in the hotel(location hours of operation andofferings)
- Adhere to ALL Safe Standardsensuring all hygiene and prevention measures are beingmet
- Adhere to alcohol handling procedures andpolicies
- Adhere to all LQA standards set forthe department
- Will work weekendsholidays and shift work as scheduled
- Any othertasks asassigned
Qualifications :
- Previous workexperience in a restaurant / food and beveragesetting
- Excellent interpersonal skills and ateam player attitude
- Smart Serve trainingprogram certification
- OTEC certificate anasset
- Previous experience of working in anunion environmentpreferred
PhysicalAspects of Position include but are not limited to thefollowing :
- Constantstanding and walking throughout shift
- Frequentlifting and carrying up to 50 lbs
- Constantkneeling pushing pulling lifting
- Frequentascending or descending ladders stairs andramps
Remote Work : Employment Type :
Employment Type : Parttime
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