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Solution Designer 6434-22

Solution Designer 6434-22

FoilconLa Gran YajaToronto, Ontario, Canada
30+ days ago
Salary
CA$80.00 hourly
Job description

HM Note : This hybrid role is three (3) days in office

Responsibilities :

  • Undertakes the design of technology solutions based on the client’s service specifications, standards, policies, best practices and cost models, in order to meet client CRM application business requirement and project / initiative deliverables.
  • Prepare a comprehensive design proposal outlining the recommended solution approach, technologies,

methodologies, and architecture, including high-level and detailed system architecture diagrams to illustrate components, interactions, and data flow.

  • Design User Interface technical specifications / screen Design Documents (UI mockups or wireframes) for software components and database for approved functional changes in support of the business operations.
  • Define required configurations and / or customization of the CRM application and related ADX portal in order to support the required changes.
  • Develop a plan for integrating various components, along with protocols for data exchange and communication. Assess the identified solution code gap to and nbsp;create high level development plan. and nbsp;
  • Support Software Developers in the building / merging of code for custom screens to maintain the function of the VQRP+ application. General Skills
  • Knowledge of CRM applications, operating systems, environments, database technologies, programming languages and communication protocols.
  • Knowledge of related best practices, OPS directory / messaging standards, standard facilities architecture management, facility service delivery processes, infrastructures policies, procedures and direction, cost models and procurement processes.
  • Ability to gather client business requirements; corporate I and amp;IT information mandates, client information technology strategic plans, environment and standards
  • Ability to participate in the development of solutions and provide advice on short / long term CRM solution service development activities.
  • Knowledge of leading-edge technologies design criteria, security and recovery procedures, preparation of technical specifications for installation, testing and performance of integrated, multi-services systems; assess performance and capacity of existing system making recommendations for improving performance and develop technical documentation.
  • Experience planning, migrating, implementing and sustaining large complex system development projects
  • Knowledge of technology developments, trends and new products to evaluate application to client short- and long-term technology requirements.
  • Basic knowledge of project management methodology (e.g. PMBOK), analytical tools and processes.
  • Conceptual and analytical skills to assess and evaluate client needs and c o n d u c t cost / benefit analyses for new technology requirements in planning and designing solutions.
  • Experience designing and developing large, complex, CRM applications
  • Experience with systems evaluation to assess conditions, technical performance and capacity of existing systems and determine need and feasibility of expansion, renovation or replacement.
  • Excellent analytical, problem-solving and decision-making skills, verbal and written communication skills, interpersonal skills and negotiation skills, teamwork skills
  • A team player with a track record for meeting deadlines.
  • Report progress, resolve problems and report on a regular basis to Project / I and amp; IT management.

    • Skills

    Experience and Skill Set Requirements

    Selection Criteria

    Application design and development experience : 50 Points

  • 10+ years Solution Design experience in enterprise applications and solutions
  • In-depth knowledge and nbsp;of CRM platform (e.g., and nbsp;Microsoft Dynamics) and its features, including portal technologies such as ADX studio, PowerApps, building model driven apps, Power portals experience an and nbsp;asset.
  • Demonstrated knowledge and nbsp;and experience of Microsoft 365 CRM development.
  • and nbsp;Experience and nbsp;in identity and nbsp;provider solutions integration.
  • and nbsp;Proven experience and nbsp;designing and implementing end-to-end CRM solutions that and nbsp;align with and nbsp;business objectives.
  • Proficiency in CRM customization and configuration, including creating custom fields, and nbsp;workflows, process and nbsp;automation, and data integration.
  • Strong and nbsp;understanding of and nbsp;data modeling, database design, and data architecture within a and nbsp;CRM context.
  • Experience and nbsp;with programming and nbsp;languages and scripting (e.g., C, JavaScript, Apex, Python) and nbsp;for customizations and nbsp;and integrations.
  • Knowledge of API integration methods to connect CRM systems with other applications.

    • Methodology, Problem Solving and Analysis Skills : 30 Points

  • and nbsp;
  • Demonstrated ability to assess complex and diverse information / system needs and develop I and amp;IT solutions.
  • Experience working in an agile development environment. and nbsp; Experience and nbsp;in providing and nbsp;Go-live support and conducting post implementation reviews.
  • Ability to identify the root cause of problems and provide viable solutions.
  • S trong problem-solving skills to address complex business challenges and design appropriate solutions.
  • Ability to collaborate with cross-functional teams, including developers, analysts, and business users and testers
  • Experience working with CRM vendors, understanding product roadmaps, and evaluating third-party integrations.
  • Proficiency in analyzing data and trends to identify opportunities for process improvement and enhanced customer experiences.
  • Ability to perform data-driven decision-making to optimize CRM performance and functionality
  • Creative thinking and the ability to devise innovative solutions to unique challenges.

    • Planning, documentation, and communication : 20 Points

  • Experience conducting stakeholder interviews, gathering requirements, and documenting use cases.
  • Ability to translate business requirements into effective CRM solutions, ensuring alignment with organizational goals.
  • Proficient in designing and documenting technical specifications, solution architecture diagrams, and data flow diagrams.
  • Ability to design and articulate complex technical concepts into executable development work packages for developers.
  • Excellent verbal and written communication skills to effectively convey technical information to both technical and non-technical stakeholders.
  • Experience presenting solution designs, project updates, and recommendations to management.
  • Demonstrated s kill in planning and managing change within an organization when implementing new CRM systems or processes.

    • Must haves :

  • 10+ years Solution Design experience in enterprise applications and solutions
  • In-depth knowledge and nbsp;of CRM platform (e.g., and nbsp;Microsoft Dynamics) and its features, including portal technologies such as ADX studio, PowerApps, building model driven apps.
  • Demonstrated knowledge and nbsp;and experience of Microsoft 365 CRM development.