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customer service agent

customer service agent

EightSix NetworkBC
1 day ago
Job type
  • Full-time
  • Part-time
Job description

Job Description

  • Work Term : Permanent
  • Work Language : English
  • Hours : 80 hours bi-weekly
  • Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Experience : 1 year to less than 2 years
  • Logistics, materials, and supply chain management
  • or equivalent experience

Work setting

  • Urban area
  • Private sector
  • Business
  • Construction company
  • Industrial

    • Tasks

  • Address customers' complaints or concerns
  • Answer inquiries and provide information to customers
  • Arrange for billing for services
  • Arrange for refunds and credits
  • Explain the type and cost of services offered
  • Issue receipts and other forms
  • Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
  • Receive payments
  • Sell merchandise
  • Maintain and manage digital database
  • Answer clients' inquiries and provide information

    • Computer and technology knowledge

  • Database software
  • Enterprise resource planning (ERP) software
  • Internet
  • MS Excel
  • MS Outlook
  • MS Windows
  • MS Word
  • MS Office
  • Spreadsheet
  • Google Drive
  • Electronic mail

    • Work conditions and physical capabilities

  • Attention to detail
  • Fast-paced environment
  • Tight deadlines
  • Work under pressure
  • Hand-eye co-ordination

    • Personal suitability

  • Punctuality
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Reliability
  • Team player
  • Initiative
  • Ability to multitask
  • Dependability
  • Honesty
  • Quick learner

    • Screening questions

  • Are you available for the advertised start date?
  • Are you currently a student?
  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?
  • What is the highest level of study you have completed?

    • Health benefits

  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage
  • Vision care benefits

    • Other benefits

  • Free parking available
  • Other benefits
    • Requirements :
  • Work Permit