Help Desk Analyst I

We are offering a 8 month fixed contract opportunity for a Help Desk Analyst in Toronto, Ontario. As a Help Desk Analyst , your primary role will be to address and resolve incoming tickets from users regarding hardware, software, and network issues. You will be the first point of contact on the IT Help Desk and also be responsible for managing workstations, applications, and ensuring IT helpdesk tickets are addressed promptly.

Responsibilities :

• Act as the primary contact for IT Help Desk, providing support to the organization on a day-to-day basis.
• Manage communication with desktop / laptop users who experience technical difficulties, documenting and troubleshooting their issues.
• Implement and maintain effective end-user training across all locations.
• Administer various IT systems including Exchange, Active Directory, Anti-virus, Remote Desktop, Print, Office 365.
• Oversee and control outsourced, hosted and / or managed solution providers to ensure adherence to agreed performance standards and policies.
• Keep track of IT asset inventory for laptops / desktops.
• Set up and deploy IT equipment for new employees.
• Stay updated on new and emerging trends and technologies.
• Provide suggestions for service improvement based on discoveries made to reduce recurring faults.
• Handle the delivery of assigned projects from time to time.
• Proficiency in Android Development.
• Familiarity with Cisco Technologies.
• Knowledge of Citrix Technologies.
• Ability to work with Mac Computers.
• Proficiency in Microsoft software and systems.
• Experience with Active Directory.
• Ability to service and troubleshoot Apple Devices.
• Understanding of Computer Hardware.
• Experience in Configuration Management.
• Familiarity with Deployments.
• Knowledge of Avaya systems.
• Experience with ADUC - Active Directory Users & Computers.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada.

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