Customer Service Coordinator (Bilingual)

Position Details

What You Will Do

Provide prompt, accurate, and friendly customer service to our brokers and insureds

Responding to general billing inquiries

Review policy status

Update banking details

Review & amend payment schedules

Process credit card payments and apply them to the policy administration system

Ability to manage large number of incoming calls

Handle and resolve customer complaints in a professional manner

Keep detailed records of customer interactions in policy administration system

Adhere to set communication procedures, guidelines and policies

Who You Are

1-3 years experience in Call Centre environment and / or Accounts Receivable

Post secondary education in a related field preferred

Strong knowledge in MS Office skills -particularly Excel

Strong problem solving skills, math skills; demonstrated logic and accuracy

Good customer service skills.

Ability to multi-task

Bilingual in French & English