Civil Engineer

Responsibilities

• Ownership and oversight of the ServiceNow instances and any escalations.
• Supports the creation of the overall ServiceNow roadmap.
• Ensure platform team's alignment with the business strategy, roadmap, and platform governance policies.
• Create and preside over ServiceNow governance board and be involved in all governance components.
• Preside over design configuration decisions to ensure a seamless user experience that aligns with the platform design strategy.
• Designs and architects scalable and sustainable solutions that align with business objectives and industry best practices.
• Configures and customizes ServiceNow modules, including but not limited to IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management Database (CMDB), and Application Portfolio Management (APM).
• Provide technical leadership and guidance to the TSD team and other stakeholders on ServiceNow platform capabilities, best practices, and implementation strategies.
• Hands-on development and implementation of ServiceNow solutions, including workflows, forms, business rules, etc.
• Create and maintain technical documentation, including system architecture diagrams, configuration specifications, knowledge articles, and deployment procedures.
• Provide training and knowledge transfer to internal team members on ServiceNow platform features, functionality, and best practices.
• Provide in-depth knowledge of ServiceNow security model, including roles, permissions, and access controls. Ability to design and implement robust security profiles to ensure appropriate access to data and functionality for various user roles.
• Provide leadership, design, and implementation of ServiceNow ACC agents for performance monitoring and event management.

J-18808-Ljbffr