Program Sales Leader

CGS (Computer Generated Solutions)Saint John, NB, Canada

15 days ago

Job type

Full-time

Permanent

Job description

Program Sales Leader – Full time – Permanent Position

Computer Generated Solutions – Saint John, NB

Local Office Based.

Corporate Profile :

We provide custom learning solutions, channel partner enablement services and applications development. Since 1984, CGS has been delivering expert, cross-industry solutions across multiple platforms. To learn more about us, visit www.cgsinc.com

Job Role :

As the Program Sales Leader for the North American Renewals Team, you will lead a dynamic team of Renewals Managers dedicated to driving software agreement renewals and fostering strong customer relationships. This position requires a strategic leader who can align team efforts with organizational goals, optimize renewal rates, and deliver impactful results. You will play a pivotal role in designing and executing strategies to enhance customer retention and renewals performance while providing actionable insights to senior leadership.

Responsibilities :

Lead, coach, and support a high-performing team of Renewals Managers to achieve and exceed renewal and retention targets.
Develop and implement data-driven renewal strategies that drive customer retention, boost renewal rates, and strengthen customer satisfaction.
Conduct regular reviews of team performance and renewal processes, identifying and implementing improvements to maximize efficiency and outcomes.
Collaborate with cross-functional teams, including Sales, Marketing, Product, and Customer Success, to integrate renewal initiatives into broader business strategies.
Analyze renewal metrics (e.g., renewal rates, churn rates, and customer feedback) to identify trends, assess risks, and develop actionable insights for performance improvement.
Provide executive-level reporting on renewal performance, presenting clear, data-driven insights and strategic recommendations to senior leadership.

Qualifications :

2–4 years of experience in program management, business operations, or a similar role, with a strong focus on customer retention and team leadership.

A mandatory understanding of how to interpret data to formulate strategy

Proven ability to drive results in a sales or renewals environment, with an understanding of what it takes to achieve and exceed targets.

Bachelor’s degree in Business Administration, Management, or a related field (or equivalent experience).

Preferred Skills and Experience :

Experience in a renewals, customer success, or sales-focused role within a SaaS or software company.

Familiarity with customer success best practices and strategies for driving customer loyalty.

Proficiency in Salesforce or other CRM platforms, with the ability to utilize these tools for performance tracking and strategy development.

Strong analytical mindset with experience in using data to inform decisions and drive continuous improvement.