Overview & Responsibilities :
- Preforms or works directly with the public
- Greets families and guests
- Answers calls in a timely fashion from a multi-line phone system
- Cleans and maintains the preparation room and its supplies
- Processes and maintain at-need and pre-need case files
- Assists with embalming, dressing, cosmetizing, and casketing of the deceased
- Transfers deceased from place of death to funeral home and crematory
- Enters vital information into software systems
- Processes files from start to finish, including filing flag forms, completing trust account forms, ordering death certificates, etc.
- Provides both standard and customized service materials
- Releases urns, service materials, personal property, and flags to families
- Updates list of family members to contact for information
- Responds to emails efficiently and timely
- Stocks and organize urns
- Places obituaries for families in the newspaper, social media, and website
- Responds and attends to inquiries as required
- Performs other duties assigned
Requirements & Qualifications :
High school diploma or equivalentCurrently enrolled in or have completed an accredited mortuary science programKnowledge of Microsoft Office Suite (Word, Excel, PowerPoint)Self-motivated and energeticStrong verbal and written communication skillsCaring, empathetic, and committed to providing best-in-class service to customersSensitivity and knowledge of different philosophical systems and religionsKnowledge of basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human cultureValid state-issued driver’s license with a clear driving recordTeam Member Benefits Include :
Entry-level and experienced professionals; students, and veterans – we offer complete career paths regardless of your career and life stageUnique ShareLife technology lets you create one-of-a-kind life celebrations for the families you serveCompetitive salaries and performance incentivesTeam member referral programMedical, dental, prescription, and vision insuranceVacation, sick, and holiday pay401k with company matchCompany-paid life insurance, long-term disability, and short-term disabilityHP2023