Counter Sales

DUTIES AND RESPONSIBILITIES

Offering exceptional customer service at our counter and over the phone

Responding to inquiries and processing incoming calls and orders

Contacting current customers and identifying new products and potential up-selling

Entering orders into the system

Purchasing materials for customers

Sourcing materials for customers when currently not in stock

Providing product information, pricing quotations, and follow-up on quotes

Offering technical expertise on products to purchasers

Developing and maintaining positive customer relationships

Counter Sales and handling returns as required

Picking Priority orders

Closing orders and stocking bins

Keeping counter and sales area clean

Merchandising and showcasing product

Other duties as required

SKILLS AND COMPETENCIES

Exceptional customer service

Ability to develop long term relationships and generate referrals from your customers

Strong communication skills

Impeccable organizational skills with high attention to detail

Time management & multitasking skills to serve several customers at the same time

Excellent computer skills (Word, Email, etc.)

Self-motivated; able to function effectively both independently and as a member of a team

Proven ability to learn quickly and work effectively in a fast-paced work environment

EXPERIENCE AND EDUCATION

Minimum grade 12 education required

Candidates should possess a strong work ethic and desire to learn and succeed

Post-Secondary courses in Plumbing or Heating are considered an asset

Skilled in serving and negotiating with institutional and industrial purchasers, plumbing contractors, and the public

Minimum 1 year knowledge of the plumbing and heating industry

Education

Required

High School Diploma or better in Other