Client Care Administrator

This is a rare opportunity to join an award-winning, forward-thinking, collaborative team that services a diverse client-base with a core focus on Service Excellence selling some of the city’s top luxury homes, cool neighbourhood lofts & many exclusive properties.  We are launching a new brand and a new vision and are looking for someone like you – talented, motivated, focused, and experienced in the real estate industry to join our team as the lead Client Care administrator. You – our ideal candidate – has :

• Minimum 3-5 years real estate experience
• Real Estate License (OREA / RECO) – bonus to have
• Valid Ontario Driver's license - mandatory
• TorontoMLS, MS Office, G-suite, Workflow Management Systems and CRM software (ie. Follow Up Boss (BEST), Salesforce, Microsoft , Top Producer, etc.) and offer generating systems (ie. WebForms, etc.)
• Ability to produce accurate and succinct CMA reports – we don’t need to write this out because you already know what this is
• Tech savvy, including social media and the importance this plays in our industry
• Excellent command of the English language with strong writing and editing skills
• Dedicated and willing to put in extra time when needed with excellent critical thinking and problem-solving skillsThis opportunity will significantly reward for the right experience, capabilities, and attributes. Your Must Haves :
• Minimum 3-5 years real estate experience
• Real Estate License (OREA / RECO) – bonus to have
• Valid Ontario Driver's license - mandatory
• TorontoMLS, MS Office, G-suite, Workflow Management Systems and CRM software (ie. Follow Up Boss (BEST), Salesforce, Microsoft , Top Producer, etc.) and offer generating systems (ie. WebForms, etc.)
• Ability to produce accurate and succinct CMA reports – we don’t need to write this out because you already know what this is
• Tech savvy, including social media and the importance this plays in our industry
• Excellent command of the English language with strong writing and editing skills
• Dedicated and willing to put in extra time when needed with excellent critical thinking and problem-solving skills Personal Qualities :
• Professional, calm, bright, personable, and confident
• Incredibly organized with strong systems, follow up processes and exceptional time management
• Focused and thrives in a dynamic environment with multi-tasking capabilities
• Natural pride in what you do and how you do it
• Sound judgment and ability to effectively manage all stakeholders - from clients to suppliers
• Ability to maintain discretion and confidentiality The Day-to-Day :
• You have a weekly plan of regular, required tasks, broken down by each day, such as administrative and marketing support services, CMA, CRM input and follow-up
• Leave time for urgent requests and time-sensitive matters
• Ensure the accuracy and timeliness of all appointments and paperwork relating to both listings and sales, as well as client correpondence
• Coordinate activities related to lead generation, sales, staging and closing