Job Duties / Qualifications, Skills and Abilities(QSA)
Job Duties Job Duties
- Administration of exams including set-up of spaces and equipment and taking payments
- Supervise writing of high-stakes and other exams and reporting issues of academic misconduct
- Follow the protocol for exam security and integrity and candidate check-in as laid out in the manual and / or as per the specialized exam, including electronic monitoring equipment (Security camera system, NetSupport)
- Provide assistance to Assessment Leads and Test Centre Clerks in administrative work using technology, including data entry and utilization of Testing Systems (ex. Websites, LockDown browser, reading software, etc.)
- Maintain confidentiality and test security of exam takers
- Maintain a test environment free from distractions
- Emotional intelligence in contributing to a welcoming environment for the students when writing exams in a high stress environment
- Reading / Scribing for equity students
- Participate in required training and follow-up for the invigilation of specialized exams (including occasional assessment)
QUALIFICATIONS, SKILLS, ABILITIES AND EXPERIENCE Specific Accountabilities Duties Required Qualifications, Skills and Abilities (QSA)
Grade 12 or equivalentCustomer Service and interpersonal skills, including a professional demeanor and ability to work with exam candidates comfortably without creating unnecessary pressure or unrealistic expectationsBasic computer skills (Microsoft Office, internet, Zoom), data entry and keyboarding, and the capacity to learn specialized softwareAttention to detail and observation skills to recognize academic misconduct while invigilating small and large groupsDemonstrated clear, concise, and effective verbal and written communication skillsAbility to maintain confidentialityEffective organizational skillsAbility to work in a team – creating successful working relationships with othersValues diversityDesired QSA Required Competencies