Customer Service Representative

Job Description

Job Description

ARE YOU A PASSIONATE CUSTOMER SERVICE FOCUSED INDIVIDUAL THAT GETS THE JOB DONE, WHO ENJOYS A FAMILY OFFICE ENVIRONMENT WITH DOGS, COMFORTABLE TO GO INTO THEIR WAREHOUSE TO CHECK PRODUCT ORDERS INDUSTRIAL SIZE PAPER PRODUCTS AND ASSIST WITH OFFICE / ADMINISTRATIVE FUNCTIONS SUCH AS ANSWERING INCOMING CALLS TO ASSIST YOUR TEAM ?  ... IF YOUR ANSWERS ARE YES TO ALL OF THESE, PLEASE READ ON !  PLEASE NOTE THIS IS NOT A REMOTE ROLE, HOURS ARE 8a. - 4 : 30p.

Responsibilities -

• A ssist in answering all incoming calls
• Schedule delivery appointments for delivery / pick up with truck transportation carrier
• Schedule outgoing freight for orders
• Advise customers of order status as required
• Ensure customers are advised within 12 hours of their inventory status if requested
• Maintain inventory of select customer goods
• Data enter customer orders into ACCESS in house system labels need to be printed ensure skids are made or ordered, schedule job order, order has to be approved by management
• When order is complete, prepare roll usage report, packing slips & invoice
• Email documentation to customers
• learn customer systems (2) & use their system to produce documents to ship
• MS Office Microsoft Word, Excel, etc. experience required
• Math skills, work in both metric & imperial
• Standard Benefits package offered

Company Description

We are a retained search firm representing our client.

Company Description

We are a retained search firm representing our client.