Personal Banking Advisor

Job Title : Account ManagerLocation : Montreal, QC (Hybrid) Duration : 06 Months Contract on T4 (possibility of extension or temporary to permanent)Bilingualism (French / English) : Bilingual - Both written and spoken Job Description : Your job : -Know the structure, procedures and systems used by BNRI and support sectors.-Establish and maintain strong relationships with clients by coordinating efforts with the various internal services and divisions of BNRI and the Bank.-Ensure that a high level of customer service is maintained with our clients by keeping them informed of all new developments, products and services available in relation to their business needs.-Ensure the timely and complete resolution of all customer issues and recommend improvements to policies and procedures with the ultimate goal of continually improving our service delivery.-Act as a liaison with the various operational areas of BNRI to ensure that tasks are carried out proactively and in a timely manner.-Organize regular customer meetings and document ongoing operational and service issues regarding the customer and BNRI, investigate, track and resolve.-Provide clients with advice on BNRI policies, procedures and training that directly impact their firm.-Provide process improvement recommendations that will improve the overall business relationship with customers.-Represent BNRI professionally at client meetings and professional events.Your team : The Account Director is part of a dynamic team that stands out for its exceptional level of collaboration in an environment that allows you to surpass yourself. You have the opportunity to learn and develop within a team that values customer satisfaction, performance, and innovation.We aim to offer you maximum flexibility in your work to promote your quality of life. This translates in particular to hybrid working in the office and remotely, the organization of working time to reconcile professional and personal life, and flexible leave at times that matter.Prerequisites : -University degree with at least two years of experience in a brokerage or service role-The Canadian Securities Course (CSC) is a definite asset-Knowledge of regulatory aspects of the industry.-Knowledge of Microsoft Office-Autonomous and able to work independently and in a team.-Highly motivated and enthusiastic individual who demonstrates a positive attitude and is able to work in a high volume and pace environment.-Strong interpersonal skills-Strong oral and written communication skills in French and English