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Software Support Agent

Software Support Agent

AM / PM Service - Point of Sale & ServicePort Coquitlam, BC, Canada
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

AM / PM Service® is a leader of Point of Sale Technology and Services operating for over 35 years. Proudly supporting local businesses in all communities, AM / PM is one of North America’s largest POS Dealer employing over 225 customer service driven team members coast to coast. Partnered with some of the industries most trusted & recognizable brands, AM / PM is seeking amazing individuals to join our team today! To learn more about AM / PM visit :

What We Offer

  • A causal, fun, professional and culturally diverse work environment
  • Training & growth opportunities
  • Competitive salary & benefits package
  • And much more…

We are currently looking for a full-time Software Support Agent  to join our team, starting immediately. If you have knowledge on  POS Software, this is an asset.

Position Summary

The Software Support Agent will be responsible for resolving all levels of software related problems for our customers remotely. The successful candidate should be a self-starter and have the ability to work with limited supervision while maintaining excellent customer service. Please note, that this position requires regular on-call shift work along with weekend work rotation

Main Responsibilities

  • Provide superior customer service and professional phone etiquette
  • Provide swift problem identification and resolution
  • Support multiple software solutions
  • Provide diligent customer follow up
  • Troubleshoot a variety of systems over the phone via remote desktop application
  • Provide quality assurance through hardware staging activities
  • Execute any and all duties pertaining to sales related activities
  • Provide training of POS software remotely and on-site (as requested)

    • Qualifications

  • Minimum of 2 years customer service experience
  • Minimum of 2 years tech support experience
  • Working knowledge of networking, Windows operating systems and computer hardware
  • Excellent command of English, both verbal and written
  • Interpersonal skills along with patience, understanding, proactivity and a customer-friendly attitude towards immediate problem identification and resolution and excellent customer service experience
  • Knowledge of POS hardware including scanner / scales, receipt printers and EFT hardware is an asset
  • Knowledge of support payment devices is an asset
  • Bachelor's degree in Computer Science, Software Engineering or college equivalent is an asset
  • Windows OS, SQL certification or equivalent experience is an asset

    • The successful candidate will be required to complete a background check prior to commencing work.

    We would like to thank all applicants who applied, however, only those short-listed will be contacted for next steps. No phone calls please.

    Company Description

    AM / PM Service, established in 1987, is a leading Point of Sale (POS) and Service company with a significant presence in both Canada and the USA. Known for its customer-centric approach, the company tailors comprehensive solutions to meet the unique needs of each client, providing end-to-end services covering POS hardware, software, installation, maintenance, and support. AM / PM Service has forged strong partnerships with trusted industry brands, ensuring clients have access to high-quality and reliable POS products. With over three decades of expertise, the company stays at the forefront of technological advancements, delivering state-of-the-art solutions to diverse industries. Its proven track record, geographic reach, and commitment to innovation make AM / PM Service a reliable choice for businesses seeking effective and tailored POS solutions.

    Company Description

    AM / PM Service, established in 1987, is a leading Point of Sale (POS) and Service company with a significant presence in both Canada and the USA. Known for its customer-centric approach, the company tailors comprehensive solutions to meet the unique needs of each client, providing end-to-end services covering POS hardware, software, installation, maintenance, and support. AM / PM Service has forged strong partnerships with trusted industry brands, ensuring clients have access to high-quality and reliable POS products. With over three decades of expertise, the company stays at the forefront of technological advancements, delivering state-of-the-art solutions to diverse industries. Its proven track record, geographic reach, and commitment to innovation make AM / PM Service a reliable choice for businesses seeking effective and tailored POS solutions.