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Dealer Registration Clerk

Dealer Registration Clerk

OPENLANECAN, ON, Brampton
30+ days ago
Salary
CA$22.00 hourly
Job type
  • Full-time
Job description

Who We Are :

At OPENLANE we make wholesale easy so our customers can be more successful.

  • We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used

vehicles.

  • We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand

    • and use.

  • And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration,

    • and an entrepreneurial spirit.

    Our Values :

    Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate.

    Relentless Curiosity. We seek to understand and improve our customers’ experience.

    Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

    Fearless Ownership. We deliver what we promise and learn along the way. What We Offer :

  • Competitive pay
  • Company paid medical, dental, and vision benefits
  • RRSP (Canada) with company match
  • Paid Vacation, Float, and Care Time
  • Employer-paid Short-Term Disability, Life Insurance, and Accidental Death and Dismemberment (AD&D)
  • Long Term disability
  • Robust Employee Assistance Program through Telus Health
  • Employer paid Leap into Service Day to volunteer in your community
  • Tuition Reimbursement for eligible programs
  • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
  • Company culture of internal promotions, diverse career paths, and rapid advancement

    • RESPONSIBILITES :

  • Responsible for the collecting & processing of legal forms in a timely manner following a prescribed and accurate format that is required for registering new dealers and maintaining existing dealer files in a demanding, fast paced environment.
  • Provides excellent customer service to both internal and external customers by assisting in person or telephone inquiries of various procedures and requests in an efficient and timely manner.
  • Responsible for manually or electronically updating and entering new data on the computer in an accurate and timely manner in a prescribed format.
  • Perform filing and other administrative duties as required.
  • Assists with daily auction day duties as required.
  • Answer customer inquiries through email, phone calls, or in person in a timely and professional manner.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
  • Occasionally assist with Clerking during the auction as needed.
  • Other duties as assigned.

    • EDUCATIONAL / EXPERIENCE REQUIREMENTS

  • High School diploma or equivalent in education (2-4 years) experience (retail or hospitality industry experience considered an asset).
  • Superior customer service.
  • Detailed, accurate, thorough and skilled at follow through.
  • Ability to multi-task, good time management and organizational skills are a must.
  • Must be able to make sound decisions by realistic analysis of all relevant facts and provide advice to required parties.
  • Excellent communication skills both verbal and written.
  • Must have Microsoft Office skills and ability to learn multiple systems.
  • Ability to work under pressure and be adaptable.
  • Ability to solve problems through investigation and make timely decisions.
  • Strong phone contact handling skills and active listening.
  • Ability to adapt in a changing environment.

    • We thank all applicants, however, only applicants selected for an interview will be contacted.