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Customer Account Analyst

Customer Account Analyst

Halifax Regional MunicipalityHalifax, NS
30+ days ago
Salary
CA$29.40 hourly
Job description

9069BR

Customer Account Analyst

Job Posting

Halifax Regional Municipality is inviting applications for the temporary, full-time position of Customer Account Analyst in the Revenue division of Finance & Asset Management.

Halifax Regional Municipality (HRM) is committed to reflecting the community it serves and recognizing Diversity and Inclusion as one of the Municipality’s core values. We have an Employment Equity Policy, and we welcome applications from African Nova Scotians and Other Racially Visible Persons, Women in occupations or positions where they are underrepresented in the workforce, Indigenous / Aboriginal People, Persons with Disabilities and 2SLGBTQ+ Persons. Applicants are encouraged to self-identify on their electronic application.

Reporting to the Tax Resource Supervisor, the Customer Account Analyst is responsible for the management, monitoring, analyzing and reconciliation of all HRM Revenue streams, HRM By-law charges and other charges excluding property tax. The position is responsible for ensuring timely, accurate billing and adjustment processing, and collection activities in accordance with the Municipal Government Act, HRM By-laws, Administrative Orders, Ordinances, Assessment Act and with generally accepted accounting principles. This position demands excellent customer service to HRM citizens, all HRM Business Units / Administration and a broad scope of external clients.

DUTIES AND RESPONSIBILITIES

Account Billing

  • Manage the timely and accurate billing of all general revenue accounts, including revenues generated through the administration of a number of By-Laws, Administration Orders and numerous sections of the MGA
  • Ensure the accuracy of accounting records within general revenue and By-law related accounts receivable. Researches, analyses and balances all general revenue and By-law sub-ledger activity to the general ledger control accounts on a weekly basis
  • Work closely with all HRM Business Units to obtain information for invoicing requests, ensuring proper coding for all general revenue and By-law related invoicing
  • Resolve customer accounts based on inquiries and / or balancing problems. Prepare adjustments and credit notes to accounts once audit is complete
  • Provide effective written and oral communication to customers resulting from customer inquiries, identification of errors or changes in policy
  • Maintain customer database completeness and accuracy by updating customer information as directed by customer or obtained through internal sources
  • Ensure the accuracy of all Revenue division subsidiary ledger adjustments by updating the daily journals and balancing the control accounts to the general ledger
  • Manage daily updates and balancing of all Revenue division manual invoices
  • Administer the monthly billing for HRM rental properties, working closely with REFS to ensure property taxes and HST implications are accounted for
  • Assist the Engineering department to ensure the identification of all properties and frontages for the accurate billing of Local Improvement Charges

Accounts Receivable Management

  • Monitor customer accounts and initiate timely collection processes based on established procedures
  • Negotiate payment arrangements for General Revenue accounts and By-law charges, ensuring arrangements are followed-up and required collection procedures are maintained
  • Develop, document and implement accounts receivable procedures based on established collection policies and in accordance with the MGA
  • Prepare monthly aged accounts receivable reports, analyze and prepare a top ten list for management, including comparison to established benchmarks

    • Other Responsibilities

  • Train team members in General Revenue and provide training to other Business Units as required
  • Monitor HRM Management Agreements to ensure compliance relating to revenue generated from contractual agreements
  • Prepare legal Indentures and maintain database for Cemetery indentures, cremation charges and sale of HRM cemetery plots
  • Provide communication of By-Law requirements to the citizens of HRM on a broad and continuous basis
  • Other duties as assigned by Supervisor

    • QUALIFICATIONS

    Education & Experience :

  • Grade 12 education
  • Diploma in Business, Public Administration or related field
  • Three to five years' experience in Accounting, Accounts Receivable and Collections
  • An equivalent combination of other formal education and experience may be considered

    • Technical / Job Specific Knowledge and Abilities :

  • Excellent customer service skills
  • Thorough knowledge of billing, collection and accounting procedures
  • Excellent oral and written communication skills
  • Demonstrate aptitude to work with data accurately and consistently, to maintain standards and to understand the purpose for which the data is to be used
  • Experience in implementing policies and procedures
  • Proficient in Windows based environment
  • Thorough knowledge of spreadsheet, database, word processing and email applications
  • Proficient with the use of a financial management software tool
  • Proficiency in multi-tasking environment
  • Able to perform Internet Research - Canada 411, Property Online, Credit Checks, Registry of Joint Stocks, etc.
  • Knowledge of all HRM By-laws, Administrative Orders and Ordinances with Revenue Implications
  • Sound Knowledge and understanding of the application of HST law
  • Sound Knowledge of the Municipal Government Act
  • Familiar with FOIPOP - Freedom of Information and Protection of Privacy Act
  • Sound Knowledge of GAAP - Generally Accepted Accounting Principles
  • Understanding of the Canada Customs Revenue Agency Income Tax Act - Charitable Donations section an asset
  • Familiar with the Assessment Act

    • Security Clearance Requirements : Applicants may be required to complete an employment security screening check.

    Please note – Testing may be conducted as a component of the selection process to assess technical and job specific knowledge. Candidates who are selected for testing may be tested in a group setting, scheduled at the employer's discretion.

    COMPETENCIES : Analytical Thinking, Customer Service, Organization & Planning, Communication, Valuing Diversity

    WORK STATUS : Temporary up to 18 months, full-time

    HOURS OF WORK : Monday to Friday, 8 : 30am-4 : 30pm; 35 hours per week

    SALARY :   $29.40 per hour; Level 5 as per NSGEU 222 Collective Agreement

    WORK LOCATION :   5th Floor Alderney Gate, Dartmouth, NS

    CLOSING DATE :   Applications will be received up to 11 : 59pm on Sunday, August 11, 2024

    This is a bargaining unit position. External applicants will only be considered if there are no qualified bargaining unit candidates.