Administrator, Investor Services (12-month Contract)

Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets.

United as a global team, we're connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress.

Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

Now Hiring : Administrator, Investor Services (12-month Contract)

Working within the Investor Experience sector of TSX Trust and reporting to the Team Lead of Investor Services, the Investor Services team is a dynamic, collaborative, and highly efficient team responsible for timely response to written and verbal correspondence from security holders, their representatives and the investment community.

The Administrator, Investor Services, is a representative of the TMX brand providing exceptional support to our clients as they connect with us in various channels of communication, phone, email, and mail

Location : Toronto, 5 days / week at the office

Key Accountabilities :

Proactively engage with security holders through all available communication channels to deliver a world-class customer service experience aiming for first point of contact resolution

Focus on helping clients with high-level expertise, by responding accurately and empathetically to a variety of questions, assisting with numerous transfer-related requests and alleviating any concerns

Contribute to the team results and exacting standards by supporting the success of all colleagues in satisfying clients' needs

Cultivate cohesive relationships with partners and departments to work as part of one TSX Trust team

Manage risks by adhering to compliance practises, processes, and controls to protect client and shareholder interests and privacy

Coach and assist clients with using TSX Trust digital tools

Exacting delivery of account statements, updating account information, placing lost security stops, releasing access codes and voting control numbers.

Identifying and informing management of complaints as well as trends and opportunities to improve service levels.

Cross functional support for Legal and Estates Operations Team

Must Have (S) :

1 year+ experience working in an administrative role or