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Bilingual Claims & Quality Assurance Administrator

Bilingual Claims & Quality Assurance Administrator

Mobis Parts Canada CorporationMarkham, Ontario, Canada
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

MOBIS Parts Canada

Location : Markham

Position :   Claim Quality Assurance Administrator - Bilingual

Number of positions : 1

Hybrid : YES

About MOBIS Parts Canada (MPCA) :

MOBIS Parts Canada ("MPCA") is a technological leader in the automotive industry , specializing in the distribution of parts for Hyundai Motor Company and Kia Motors . With a strong commitment to collaboration, ingenuity , and a promise to bring safety and happiness to our customers, MPCA is dedicated to constant evolution and the development of cutting-edge technologies.

Headquartered in Seoul, Korea , MOBIS operates in approximately 40 countries worldwide , and has significantly expanded its presence in Canada.

At MOBIS we encourage individuals to take on new challenges and drive innovation , helping us maintain a global competitive edge through product quality and customer value.

Background of MPCA :

2016 :  MPCA transitioned to a newly built 550,000 sq. ft. facility in Markham, ON , marking a significant milestone in the company's growth and expansion.

2023 :  MPCA further expanded by opening the ADC (Alberta Distribution Center) facility in Calgary , continuing to strengthen its presence across Canada.

What MPCA Has to Offer :

Flexible & Collaborative Work Environment :

A dynamic and fast-paced workplace that encourages teamwork, innovation, and a flexible work culture.

Professional Development Opportunities :

Numerous opportunities for employees to grow and enhance their skills, both personally and professionally.

Exciting Company Events :

Engage in company events that foster company culture and provide a great opportunity for team bonding.

Employee & Family Car Discounts :

Special rates on MOBIS vehicles for employees and their families, offering great value.

Competitive Benefits & Compensation Package :

A comprehensive package that includes employer-paid benefits, competitive salaries, and a company-matched RRSP plan to secure your financial future.

And Much More :

Additional perks and opportunities that make working at MPCA a rewarding experience.

Job Summary :

Reporting to the Claims & Inventory Control Supervisor, the Bilingual Claims & Quality Assurance Administrator supports the dealers in all functions related to parts orders, inquiries and returns.

Key Accountabilities

Claims Management :

  • Investigate discrepancies and coordinate with relevant departments to resolve issues.
  • Process and evaluate claims to ensure timely and accurate resolution.
  • Maintain detailed records of claims, approvals, and rejections in the system.
  • Ensure compliance with industry regulations and company policies in all claim handling activities.
  • Answer customer requests and questions effectively and accurately to maintain high standards of customer service excellence.

Quality Assurance :

  • Respond to all internal inquiries and investigate defective or labelling issues.
  • Initiate and monitor claims to suppliers.
  • Identify areas for improvement in claims processes and propose corrective actions.
  • Implement and monitor quality control processes for claims management.
  • Assess packaging concerns and recommend changes to prevent damage.
  • Review and audit Supplier claims data for accuracy, completeness, and compliance.
  • Develop and maintain documentation related to quality assurance policies and procedures.

    • Collaboration & Reporting :

  • Work closely with cross-functional teams including customer service, finance, and Parts Distribution Centre.
  • Prepare regular reports on claims performance, trends, and quality metrics.
  • Communicate any potential risks, irregularities, or non-compliance issues to management.

    • Required Competencies :

  • Minimum 3 years experience in a customer service and / or call center role.
  • Experience in automotive industry is an asset,
  • Bilingual English / French a definite requirement.
  • Proficient in MS Office software with an emphasis on Word and Excel.
  • Strong attention to detail and problem solving skills.
  • Must be team oriented and customer service focused.
  • Solid organization and time management skills.
  • Excellent communication skills.

    • MOBIS Parts Canada Corp. is committed to attract and retain a diverse team of associates and creating an inclusive environment. MOBIS Parts Canada Corp. has accommodation process in place for employees with disabilities. Accommodations for disabilities in relation to the job selection process are available upon request. If you require a specific accommodation because of a disability or a medical need, or you would like to learn more about our Accessibility policies, please contact [email protected].