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Computer Support Associate - Infrastructure

Computer Support Associate - Infrastructure

Adecco CanadaEdmonton, Alberta, Canada
20 days ago
Job type
  • Quick Apply
Job description

Adecco is currently hiring a part-time Computer Support Associate to provide technical support and troubleshooting for our client's IT infrastructure, ensuring smooth and efficient operations across hardware, software, and network systems for our client in Edmonton, AB. This role requires you to have strong problem-solving skills, attention to detail, and the ability to manage IT support tasks in a fast-paced environment.

  • Location : Edmonton, AB
  • Shift : 16hours per month | on site 2 shifts a month
  • Job type : Temporary | part-time

Here's why you should apply :

  • Paid weekly accurate and on time
  • Strong health and safety programs
  • Medical and dental benefits once qualified
  • Free training programs
  • New and quicker onboarding process

    • Responsibilities :

  • Documents recording and / or distributing information. Has some breadth, depth and / or frequency of interaction with external contacts, which include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
  • Responsible for effective e-mail communications and ability to create and maintain basic documents / records such as contact lists, process logs, problem incidence reports, customer information updates, exterior ship orders, inventory, maintenance or other service records, handling standard facilities administration requests
  • Responsible for recognizing problems with the processes / operations supported.
  • Is responsible for resolving those problems with pre- established and documented solutions.
  • Is responsible for reporting to others those problems that fall outside the scope of established procedures.
  • Maintains equipment, supplies, data supporting processes or operations, such as routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
  • Applies some technical knowledge in the support of processes or operations such as understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

    • Qualifications :

  • Mu st be legally eligible to work, and reside in Canada
  • Degree in an Information Technology discipline or equivalent experience.
  • Information technology experience and / or business experience. (Less than 1 year)
  • Knowledge of Windows and Linux operating systems, network protocols, and IT security practices.
  • Experience with Active Directory, Microsoft 365, cloud services, and virtualization technologies (e.g., VMware, Hyper-V).
  • Strong troubleshooting skills in hardware, software, and network environments.
  • Familiarity with ticketing systems and IT service management (ITSM) frameworks.
  • Excellent communication and customer service skills to assist users effectively.

    • Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.

    CAC3088