Contract Manager, Provincial Programs Government Business

Position Type : Permanent

If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it's reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

Reporting to the Director, Nova Scotia Provincial Programs (NSPP), the Contract Manager, Provincial Programs Government Business , will be accountable for all aspects of contract management to support provincial government business clients. In this role, the Contract Manager will provide a consistent approach to contract governance, client relations management, contract negotiations and oversight on the implementation of requested development work.

Within this position, the Contract Manager will oversee a team of direct reports who support various contract service functions including privacy governance, proposal responses, quality assurance and client reporting.

Key Responsibilities :

• Monitoring overall contract performance against all deliverables, collaborating with the provincial leadership team and shared service partners to ensure the application of pro-active measures to avoid contract issues, through working closely with operations managers and contract management resources.
• Acting as the point of escalation for clients, internal leaders, and Medavie shared service area partners. Assessing escalated issues, determining the appropriate resolution, and coordinating with the director, internal support areas and with customers to implement and conclude the resolution.
• Establishing and maintaining productive relationships with internal colleagues in provincial programs and our shared service areas as well as with appropriate external stakeholders. Significant emphasis placed on our in-force government business clients.
• Lead and develop the team, focusing on staff growth, development, and cross-training. This includes employee performance reviews, providing feedback and coaching, and assisting with action planning and career development. Including a focus on continuous improvements within the team and business area overall.
• Ongoing analysis of our existing contracts and subsequent reviews over time with peers to assess and implement best practice approaches across all government business contract management, determine an approach to favorable and non-favorable clauses, identify improved approaches to negotiating specific topics, and identify opportunities to align contract approaches with internal business goals.
• Working with other Government Business Contract Managers to monitor all contract status, renewals, and renegotiation processes to retain smaller contracts; acting as a key member of negotiation committees on complex multimillion dollar contracts.

Qualifications :

Education : A bachelor's degree in a relevant field and / or post-secondary education focused on the management of complex service-based contracts.

Experience : Six to nine years of experience specifically related to government service-based contract management with previous negotiations experience.

Knowledge & Skills :

Language : English

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process, please email : [email protected].

J-18808-Ljbffr