Customer service specialist

Great People make Schneider Electric a great company. Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative? The Role : Customer Service Specialist The Customer Service Specialist will be responsible for ensuring a high level of Customer Satisfaction. The role will provide customers with post-sales support for Schneider-Electric's core product line and advise potential and existing customers on product selection. This will require an understanding of system availability concepts and for Schneider-Electric's solutions for providing uptime. Customer service specialists are required to interpret policies and make business decisions under pressure, based on customer and company needs to meet deadlines with minimal supervision. Opportunity for growth and advancement that is limited only by drive, desire, competitive spirit, and aptitude for learning. What will you do?

• Execute projects in full compliance in coordination with the Supply Chain, Manufacturing, Project Engineering department and Project Buyer
• Review technical specification and take decisions on technical comments raised by the customer.
• Monitor and control projects progress to ensure the on-time delivery of the projects. Use the tracking board tool and escalate any risks of delay during SIM meetings.
• Manage Project Risks & Opportunities by assessing, identifying, mitigating and controlling any potential situations that could impact (negatively or positively) the performance of the project
• Maintain a positive relationship with the customer and communicate regularly (correspondence, emails, call, meeting). Manage the FAT event and realize the FAT NPS. What qualifications will make you successful for this role?
• Candidate must possess at least a Bachelor's / College Degree, any field.
• At least 6 month(s) of working experience in the related field is required for this position.
• Candidates must be motivated team players that also have the ability to work well individually with minimal supervision
• Ability to multi-task, prioritize and operate efficiently in a fast-paced environment is a must
• Technical knowledge on Motor Control Centers, Switchboards, Panelboards is a plus
• Electrical subject knowledge is a plus
• Manufacturing industry experience preferred Let us learn about you! Apply today. You must submit an online application to be considered for any position with us. This position will be posted until filled. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric - apply today! €36 billion global revenue +13% organic growth 150 000+ employees in 100+ countries #1 on the Global 100 World's most sustainable corporations You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices. You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.