Practice Manager - Royal York Dental

About Us :

At Royal York Dental, our primary mission is to ensure the highest level of oral health care for our patients. Situated in the heart of Etobicoke, we’ve proudly been serving the dynamic Kingsway community for over 50 years!

Our dedication to Etobicoke goes beyond dental care. We enjoy supporting local sports teams and contributing to essential charities like Walk for the Cure. Our extensive range of services—including general dentistry, cosmetic enhancements, reconstructive procedures, and oral surgery—reflects our passion for promoting vibrant, healthy smiles. We’re honored to be the trusted choice for families throughout Etobicoke.

Conveniently located at 3034 Bloor St West, our office is just a 2-minute walk from Kipling TTC Station.

Schedule :

Full-Time

This position will work 5 days a week with two (2) Saturdays required per month

Office hours are as follows : Monday to Friday 8 : 00 am to 5 : 00 pm and Saturdays 8 : 00 am to 1 : 00 pm

Hours will vary on the needs of the clinic

Benefits of Joining Our Team :

Competitive compensation

Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!

Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services

Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education

Attend social and CE events to network with dental professionals in your community

Work-life balance and flexibility

Access to modernized technology to provide optimal oral care to patients

Key Responsibilities :

Operational Planning & Execution

Build and execute plans to improve daily operations of the practice ensuring maximum productivity, operational excellence and develop strategies to increase organic patient growth.

Constantly review clinic environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to team.

Compliance & Patient Safety

Partner with Compliance, DC Institute and Human Resources to ensure the clinic is fully compliant and meets the provincial health regulation standards.

Manage and oversee all compliance programs within the practice, while leading by example to ensure patient safety is a top priority.

Work in accordance with the practice’s Health and Safety Policies and Procedures and in compliance with applicable provincial legislation.

Leadership

Lead, coach and motivate the team to improve productivity, engagement and retention of patients.

Drive the implementation of company programs, policies and procedures by supporting action plans and directly motivating the team to meet operational and company objectives.

Support recruitment efforts to interview dental professionals and assess for best fit.

Manage and analyze daily staffing costs and payroll administration; oversee accounts receivable process.

About You :

3-5 years experience in either a clinical setting, retail sales, or customer service environment.

Experience in a supervisory or management role contributing to business operations including staff scheduling, finances, inventory and people management

Strong business acumen and extensive experience in budgeting and forecasting

Experience with dental software systems and Microsoft Office is preferred

Strong commitment to maintaining health regulation and operational standards

Willingness to work varied hours to align with business needs

University or College Diploma in business or office administration an asset