Senior HRSD System Admin

We are currently requesting resumes for the following position : Senior HRSD System Admin

Job ID : 24-, -

Number of Vacancies : 1

Level : Band H (Senior)

Duration : 12 months

Hours of work : 35

Location : Stellar Drive (% remote)

Job Overview

Performs day-to-day administration of the ServiceNow HR Service Delivery applications, including :

HR Case Management

HR Knowledge Management

Employee Service Center (Portal)

Enterprise Onboarding and Transitions (Lifecycle Events)

Employee Document Management

Performance Analytics for HR

Participates in requirements discussions

Coordinates with HRIT System Administrator and Platform Administrator to assist with ServiceNow patches and when the patches are applied to instances

Designs, configures, and customizes new HR applications and HR Service processes

Develops UI forms, fields, notifications, and workflows

Creates new HR service catalog requests and items with variables

Identifies and defines business solutions for all HR users, aiding in translating HR business requirements into technical requirements

Provides ServiceNow HR configuration, including screen tailoring, workflow administration, and report setup

Builds reports, gauges, and home pages

Searches, populates, and customizes the HR knowledge base

Maintains service level agreements (SLA) and monitors SLA workflows

Participates in all phases of testing and go-live activities

Maintains the configuration and updates to the HR platform once the system is live, in partnership with the Platform Administrator

Qualifications

Skills

5+ years’ experience implementing, configuring and customizing ServiceNow

5+ years’ experience with HR Service Management and related tools

Integration exposure with HRSM / HRIS system (Workday, SAP SuccessFactors)

Knowledge of related HR systems and their functions

Experience in implementing ServiceNow processes and functions

Training

Foundations eLearning

ServiceNow Fundamentals

HR Service Delivery Fundamentals

Service Portal Fundamentals (if implementing)

Performance Analytics Fundamentals (if implementing)

HR Implementation (optional, and post-implementation if doing bulk of ongoing config in-house)

Service Portal Advanced (optional, and post-implementation – if doing bulk of ongoing configuration in-house)

Certified System Administrator

Certified System Implementor – HR (optional)