Employment Services and Placement Specialist – Central Toronto Hub

Responsibilities

include :

Employment Counselling, Coaching, and Case Management

• Provides solution-based employment counselling and ongoing support to an assigned caseload of clients in the areas of job search, job placement, career decision making, job retention, and other areas to support clients with achieving employment goals.
• Consistently monitors and tracks caseload success rate to achieve individual targets that contribute to the team’s overall objectives and expectations from the program’s funder.
• Conducts intakes and completes individualized needs assessments for clients to establish their eligibility for services and pre-employment needs.
• Collects, organizes, and analyzes client information through completed needs assessments and other mechanisms to appraise clients’ interests, aptitudes, and abilities to create individualized action plans that lead to successful outcomes.
• Enters and maintains thorough written documentation in online data reporting systems, ensuring that caseload files are up-to-date and ready for file audits.
• Provides effective job search readiness support services to clients on relevant topics, such as job search strategies, interview preparation, credential assessments, language support, and other areas to help them achieve successful outcomes, such as developing effective résumés.
• Determines client eligibility for financial supports, administers eligible supports, and ensures proper documentation is on file to support expenditures.
• Guides and supports clients with completing applications for education and / or training opportunities.
• Conducts timely follow-ups job seeker clients throughout their job search efforts, and provides repeat, one-on-one job employment counselling sessions and support, as needed, to review goals, address barriers, and ensure clients are making progress toward goals, including facilitating community-based referrals when needed.
• Assesses and facilitates wraparound and intervention resources required to help clients address and overcome barriers that may prevent them from achieving successful employment outcomes.
• Supports clients to acquire a clear understanding of industry perspectives and other information pertaining to the job opportunities to which they are applying.
• Facilitates in-person and virtual workshops for clients on a variety of relevant topics.
• Other relevant duties as needed.

Job Development, Placement, and Retention Support

• Conducts outreach to develop relationships with employers in a variety of industries to promote The Career Foundation’s services in the community and create job leads for active clients in caseload.
• Conducts job search activities with clients, including cold calling employers and other strategies to support them with achieving successful outcomes.
• Utilizes digital systems and technologies provided by The Career Foundation to further support clients with achieving their training and employment goals.
• Places clients into meaningful employment opportunities by matching them with job opportunities created through effective employer relationships as well as advertised job vacancies suitable for their experience, skills, and interests.
• Negotiates and administers placement, incentive, and other agreements with employers when applicable.
• Administers and monitors on-the-job training plans and conducts appropriate follow-ups and interventions with employers when needed to ensure that all expectations are met.
• Supports clients and employers to mediate issues as needed.
• Collaborates with fellow team members on topics such as job development and employment retention strategies that help lead clients to successful outcomes.
• Other relevant duties as needed.

Qualifications / Skills Required :

• Post-secondary degree in human services or a related field that is relevant to the duties of the position is highly preferred, or an equivalent combination of education and experience is required.
• A minimum of 2 years’ direct experience in employment counselling, job coaching and / or job development, or other experience that is directly transferrable to the responsibilities of the position is required.
• Must be willing to work on-site from The Career Foundation’s Central Toronto Employment Centre (Yonge St. & St. Clair Ave. E.).
• Proven track record in a results-driven environment and experience with meeting assigned targets.
• Candidates who possess all the above qualifications and experience in vocational counselling and managing a caseload of clients will be prioritized.
• Experience with Employment Ontario-funded programming, community outreach, developing relationships with employers, and / or facilitating workshops is considered an asset.
• Excellent verbal and written English communications skills. Bilingualism considered an asset.
• Strong detail orientation, time management, and ability to multi-task in order to meet deadlines and achieve targets and objectives.
• A professional and courteous approach to client service with a high level of respect for the diversity of the people served.
• Exceptional customer service skills and ability to uphold the organization’s core values.
• Strong organizational and time management skills with flexibility to multitask to handle evolving priorities
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel), as well as Outlook 365 applications, including MS Teams and SharePoint.

Must possess aptitude and willingness to learn and work with new online systems and technologies.

• High ethics and confidentiality standards with proven experience maintaining sensitive information and exhibiting tact, diplomacy, and good judgment.
• Willingness and flexibility to occasionally work outside regular business hours when required to ensure the team meets all objectives.
• Strong work ethic with a positive and client-centered approach to work.

The Career Foundation’s Commitment :

The Career Foundation is committed to diversity and inclusion and aims to create a healthy and rewarding environment for all.

We welcome applications from qualified individuals who represent the diversity of the people we proudly serve, including, but not limited to, visible minorities, women, persons with disabilities, Indigenous peoples, and individuals of all genders and sexual orientation.

The Career Foundation, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), is also committed to accommodating applicants with disabilities throughout the recruitment process.

We will work with candidates requesting accommodation at any stage of the hiring process.

To apply for this position, please complete the application form below. We suggest using the latest version of Google Chrome or Microsoft Edge to complete the form, in order to ensure that your application is submitted correctly.