Manager, Site Services - Non Clinical Operations - Royal Columbian Hospital

Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients / clients / residents and families : The Manager, Site Services Non-Clinical Operations provides oversight, management, liaison and coordination to ensure an alignment of various non-clinical activities and services across the Royal Columbian Hospital (RCH) campus and RCH Redevelopment, including the management of assigned staff and resources.

Provides operating oversight and leadership for Emergency Management and Preparedness; during emergency events provides liaison, communication, coordination and logistical support to ensure on-going campus operations.

Communicates, collaborates and partners with site leaders / coordinators, relevant stakeholders, external contractors / service providers, MOH and Employer organizations such as Health Emergency Management British Columbia (HEMBC) on a variety of issues.

Works in close collaboration and partnership with campus leadership to ensure service consistency across the site and to improve operations related to quality improvement, patient-centered care, education and campus specific logistics.

Responsibilities As a member of the site leadership team, provides leadership through the consultation, management, coordination and education of non-clinical services activities, operations and processes for the RCH campus.

Liaises with site / redevelopment leadership, external contractors and MOH to ensure non-clinical support services align with FH standards and policies in such areas as OH&S, Risk Management and Infection Prevention & Control.

Reviews building change requests from site leaders which impact non-clinical areas and services; responds and / or refers proposed changes to redevelopment or contractors / vendors.

Resolves issues between non-clinical support services and stakeholder areas. Develops and implements goals, objectives, policies and procedures for assigned services, initiatives and projects.

• Develops project plans and leads projects / initiatives and new program development through to implementation and evaluation;
• develops communication strategies, monitors projects, provides progress reports, and takes corrective action to ensure project objectives are met;

develops and implements change management strategies as required. Provides operational campus leadership for Emergency Management and Preparedness.

Oversees the development, implementation and evaluation of policies; facilitates presentations to promote Emergency Management preparedness / awareness;

promotes education and awareness of related online training. During emergency events, provides coordination and logistical support to ensure on-going campus operations.

Leads and coordinates drills related to Emergency Management Preparedness. Ensures the quality and continuous nature of the site wide tools and resources to support EOC and Code management;

reviews statistics, conducts lessons learned and facilitates updates to ensure continuity of quality response Coordinates and ensures site fan out lists are updated quarterly by programs, services and physician groups.

Communicates, collaborates and partners with site leaders / coordinators, relevant stakeholders, MOH and Employer organizations such as Health Emergency Management British Columbia (HEMBC) on various issues including insurance related issues / claims.

Reviews and revises campus maintenance operating plans; conducts audits and surveys and provides reports to appropriate stakeholders.

Prepares agendas and co-chairs site emergency management committee meetings. Develops and manages operational budget in accordance with FH guidelines.

Recommends long / short term fiscal planning including resource allocations for existing and new programs; plans and manages annual capital and operation budgets for assigned areas.

Recruits, selects, manages, and evaluates staff to ensure effective performance of duties; plans and reviews portfolio assignments, approves vacation and other leaves, arranges staff orientation and training, promotes, disciplines and initiates employee terminations.

Leads employees and fosters a supportive, engaging, and innovative environment; promotes the provision of safe, quality patient-centred care.

Maintains an issues log and risk register; monitors risks and recommends actions to mitigate risks arising from the redevelopment and / or redesign operations at the site;

manages insurance-related claims and issues as appropriate. Leads and / or participates on various site committees; prepares status reports to update the Director.

Represents the Director at various operational and site meetings such as Joint Occupational Safety & Health (JOSH), Emergency Management Committee (EMC), union management, patient care coordination, and site-wide committees.

Qualifications Education and Experience Undergraduate degree in health sciences, business, or related field, plus seven years of recent related experience within a complex acute care setting, including leadership experience in project and / or facilities management, program planning, implementation and evaluation, or systems / process change;

or an equivalent combination of education, training and experience. Competencies Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional / Technical Capabilities : Strong understanding of clinical health care practice, education, and program planning, development, implementation and evaluation.

Project management, process re-engineering and organizational skills and knowledge. Knowledge of department management processes including those related to collective agreements management and administration.

Knowledge of budget planning and preparation principles, concepts and methods. Knowledge of related system applications, tools and concepts.