ServiceNow IT Service Management Support Executive

Job Description

ServiceNow Developer Administrator

8-10 years of experience in ITSM Area with minimum of 5 years in Servicenow

• Implementation experience of ServiceNow platform that includes the following
• ITSM
• Now Platform Features
• ITOM
• ITBM
• Integration Expertise with REST , SOAP and other custom integration methods using Orchestration or
• Integration Hub.
• Experience in managing and setup of Configuration Management using Servicenow Discovery.
• Good Exposure in Client Communications and Requirement Gathering.
• Able to Create High Level Design Document
• Able to identify areas of concern and mark areas of improvement within customers Servicenow
• landscape.
• Able to proactively pitch in with Proposals and Solutions which would look at adding value to customer.
• Understanding of broader spectrum of ServiceNow capabilities
• Keeping Aware with Latest upcoming Technology advancements in Servicenow and able to propose the
• same to customer.
• Experience with third party integrations
• ServiceNow scripting knowledge is also required.
• Experience in Cloud and Automation is a good to have
• Web Services integration (SOAP and REST)
• Web Technologies (JAVA Script, XML, HTML, AJAX, CSS, HTTP).
• Experience in implementing systems using Agile Scrum framework
• Experience working with global teams
• Willingness to work in MDT Timings
• Entire Delivery will be in Agile Methodology so candidate should be abreast with Agile Delivery and
• should have exposure to Agile Development Module in Servicenow.
• Ability to provide thought leadership and work with customer leadership team on new or existing
• proposals.
• Knowledge in Microsoft Project / Vision and Powerpoint is an added advantage
• Good to have knowledge on following modules of ServiceNow
• HR Service Management
• Customer Service Management
• IT Business Management
• Legal and Facilities
• Asset Management
• ServiceNow Implementation Specialist certification would be an added advantage

Requirements

Experience (Years) : 8-10 Essential Skills : Hands-on working experience architecting Guidewire ClaimCenter solutions, including customization and integration.

Guidewire certification is a plus.Other technologies of interest : Guidewire Cloud, Salesforce CRM, legacy modernization, and AWS.

Proven knowledge & architecture experience in, architecture (digital / digital marketing / micro / macro / monolithic services, APIs), application integration, service-oriented architecture, event-driven architecture, application architecture, distributed architecture, data architecture and modelling.

Proven experience with modelling languages & techniques. Can quickly comprehend the functions and capabilities of new technologies.

Can understand the long-term ("big picture") and short-term perspectives of situations. Strong technical background (platforms, languages, protocols, frameworks, open source, etc.

Experience with architecture frameworks (TOGAF) & architecture certifications a plus.Experience in engaging and supporting claims teams and understanding their day-to-day operations in the P&C insurance space.

Open and clear connect with the business, telecom, infrastructure, security, audit, vendors, and software engineering. Driven by challenges and results.

Organized, proactive and a motivation for change.Knowledge on security standard methodologies and understand the impacts it can have on a business.

Comfortable working in a constantly evolving technological environment.An excellent teammate who demonstrates leadership.

Comfortable speaking with all levels of the organization and different audiences.