Claims Specialist
PurolatorDieppe, NB30+ days ago
Salary
CA$43,000.00–CA$70,000.00 yearly
Job descriptionBilingualism an asset. Previous related customer service or claims experience is an asset. Ability to work well in a fast-paced environment. Excellent communication skills (verbal & written), including well-developed, professional telephone skills. Excellent problem resolution skills. Sound research abilities. Good organizational and interpersonal skills. Demonstrated teamwork abilities. Confidentiality. Strong multi-tasking abilities (demonstrated initiative and problem-solving abilities).
Description
Claims agents are responsible for processing customer claims regarding loss or damaged shipments and ensuring they are actioning in accordance with Purolator's published Terms and Conditions. They are also responsible for answering customer inquiries over the phone.
Responsibilities
- Respond to incoming customer claim inquiries in a courteous and timely manner.
- Accurate and timely processing of customer claims for loss or damage.
- Research information and work with Team Leaders to provide acceptable resolution for the customer while supporting company policies and procedures.
- Identify and report loss or damage trends in the organization as required.
- Other duties as assigned.
Education
Secondary (high) school diploma or equivalency certificate
Experience