Branch Administrator

Duties and Responsibilities

Daily coverage of reception for Office; Respond to telephone, in person or electronic enquiries or forward to appropriate person and providing general information to clients and the public; Maintain and prepare reports from manual or electronic files, inventories, mailing lists and databases; Order office supplies, service office equipment and arrange for servicing in the case of major repairs; Process incoming and outgoing mail, manually or electronically; Sort, process and verify applications, receipts, expenditures, forms and other documents; Coding AP and creating PO’s in SAP Business One and uploading AP invoices to SharePoint; Complete PPSA registrations and renewals; Insurance follow-up; Accounts Receivable, including answering invoicing inquiries, generating customer statements, and collection calls / emails; Prepare Purchase Orders and BOL’s; Assist in scheduling service calls for maintenance and repair; Support the sales team including creating sales documents and proposals; Research possible sales leads for the sales representatives; Assist in qualifying customers – work with our treasury department to set up customer accounts and credit; Assist in determining customer requirements and expectations in order to recommend specific products and solutions; recommend alternate products based on cost, availability or specifications; Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability; Educate customers about terminology, features and benefits of products to improve product related sales and customer satisfaction; Identify trends in customer satisfaction or dissatisfaction and share with the team; Communicate to the Branch Manager unexpected increases or decreases in demand for products; Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software; Follow company policies and procedures; Present a professional image at all times to customers and vendors; Other duties as required. Qualifications New Graduate on a post-secondary program; Must be fluent in English both oral and written; Excellent customer service skills; Self-starter and ability to work in a fast-paced dynamic environment Strong administrative skills, including organization and prioritization; Must be skilled in the use of Microsoft Office Suite including Excel, Word, Visio, Outlook; Have excellent communication and interpersonal skills; Perform in an ethical and professional manner; Work in a collaborative team. Physical requirements Must be able to work in office environment (cubicle, open office); Must be able to work on a computer for the bulk of their day. We are an Equal Opportunity EmployerBlack Diamond Group is committed to diversity, equal opportunity and ensuring that our employees can thrive in an inclusive environment. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability, or any other legally protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process.