Customer Service !

American Real Estate, ERA PoweredVancouver, British Columbia, Canada

30+ days ago

Salary

CA$16.00–CA$28.00 hourly

Job description

The position is Customer Service

This is strictly an online interview and work from home based job,You will earn $16 -$28 per hour Mon-Fri Full time-9am to 5pm, Part time-2pm to 5pm...

Job Responsibilities and Tasks :

Respond promptly to customer inquiries via phone, email, and live chat.
Deliver accurate information about products, services, and company policies.
Resolve customer concerns and escalate issues to appropriate departments when necessary.
Record customer interactions and feedback in our CRM system for tracking and analysis.
Assist with troubleshooting common issues and follow up to ensure resolution.
Identify customer needs and provide proactive solutions to improve their experience.
Collaborate with team members to share insights and develop better processes.

Skills and Qualifications :

Prior experience in a customer-facing role preferred, but not required.

Strong verbal and written communication skills.

Problem-solving abilities with a detail-oriented mindset.

Ability to multitask and handle high-pressure situations calmly.

Basic computer proficiency and familiarity with CRM or ticketing systems is a plus.

High school diploma or GED required; additional education or training is a bonus.

Salary : $33,720 – $63,769 annually (full-time) or $16 -$28 per hour, based on experience and qualifications.

Company Benefits :

Comprehensive health, dental, and vision insurance for eligible employees.

Paid Time Off (PTO) and sick leave.

Flexible scheduling options to promote work-life balance.

Employee wellness programs and professional development opportunities.

Recognition programs and performance-based bonuses.