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UX Designer 6703-18

UX Designer 6703-18

FoilconLa Gran YajaToronto, Ontario, Canada
30+ days ago
Salary
CA$100,000.00 yearly
Job description

HM Note : This hybrid role is three (3) days onsite

Responsibilities :

  • Lead mapping the solution and nbsp;across the digital ecosystem including multiple delivery touchpoints, such as web, chat, call centres and correspondence from the view of the public and internally using : research, surveys, journey maps, personas, user stories, epics, and service blueprints.
  • Plan and conduct user research, interviews and surveys, for both public and internal including people with accessibility and inclusion considerations, and translating them into sitemaps, user flows, wireframes, mock-ups and prototypes.
  • Identify processes, design elements, and gaps and nbsp;in the desired user experience / scenarios between the overall functionality of the product and business processes in order to ensure a great user experience.
  • Create templated processes for rapid business implementation - and nbsp;Confirm the key elements of the minimum viable product to be built during beta, and support next steps for scalable growth for multiple program areas.
  • Support the design of user interfaces for internal use by the program areas for agents and chat updates and nbsp;and training for various projects such as other creative materials as required.
  • Further develop guidance and information for accessibility and inclusion and nbsp;for Chat, including the experience and content for testing using the OPS guidelines and current information gathered for
  • Work in collaboration and nbsp;with the technology / product development team
  • Take a user-centered design approach and nbsp;and rapidly test and iterate the designs.
  • Support performance measurement and nbsp;planning and with an outline across the user journey.

and nbsp;

General Skills :

  • Proficiency and nbsp;with design and prototyping tools, leading sprints, scrums,
  • Experience in working in a project management and nbsp;environment with understanding deliverables, timelines and dependencies
  • Experience as a UX designer, interactive designer, or similar role, and nbsp;designing for contact centre, chat, web and mobile applications
  • Experience in designing public contact centre programs and nbsp;with emphasis in the emotional aspects of human experience - understanding of the limitations and appropriate use of technologies
  • Experience planning and conducting and nbsp;user research, interviews and surveys, and translating them into sitemaps, user flows, user journey maps, wireframes, mock-ups and prototypes that lead to intuitive user experiences
  • Experience designing the overall functionality of the product, and in order to ensure a great user experience, iterate upon it in accordance with user-testing
  • Relevant experience creating GUI designs and nbsp;based on user interaction and performance
  • Experience facilitating and nbsp;the and nbsp;product vision by leading workshops researching, planning, sketching, prototyping and user-testing experiences for digital products and optimized for a wide range of interfaces
  • Experience identifying design and nbsp;problems and devising best practice experience
  • Experience making strategic design and user-experience decisions and nbsp;related to core, and new, functions and features
  • A team player with a track record and nbsp;for leadership and communication, meeting deadlines, managing competing priorities and client relationship management experience

    • and nbsp;

    Desirable Skills :

  • Content management and nbsp;design and principles for chat and contact centres
  • Knowledge of network and nbsp;architecture, security and network protocols

    • Skills

    Experience and Skill Set Requirements

    EXPERIENCE AND SKILL SETS 100%

    and nbsp;

    Leadership and amp; Project Management - 30%

    Project Management

  • Manage projects and lead and support teams through business analysis and nbsp;to deliver new / updated digital systems to meet future program / initiative needs.
  • Able to evaluates and define project management and nbsp;requirements, identifies business / program requirements, identifies options and makes recommendations, and coordinates and implements processes for diverse projects and their components.
  • Able to create a project plan and nbsp;including deliverables, resources, timelines and dependencies to align with technology gating and the service framework and service standards (within budgets and timelines)
  • Able to work in a hybrid and nbsp;project management and agile environment

    • Leadership

  • Provides guidance to and nbsp;program areas, ministry staff, partners, and other ministries on digital systems / products, data sources and the collection and context of data.
  • Advise and consult ministry program managers on and nbsp;risk management, performance measurement, cost-benefit analysis, and organizational improvement and stakeholder consultations
  • Advise senior management and nbsp;on the interpretation and implementation of government processes, requirements and ministry direction.

    • Business Analysis - 30%

    Problem Solving Skills :

  • Able to create designs and nbsp;that solve and nbsp; real-world and nbsp;problems and barriers for both users / callers and agents.
  • Understand the problem and barriers and nbsp;through user research and lean analysis.
  • Reviews / re-evaluates and nbsp;current processes, and nbsp;directions / trends, standards and policies using multiple sources of information to identify the need for new / amended processes, procedures, policies and guidelines and apply best business practices.
  • Able to make adjustments and nbsp;if the current solution isn’t working with a willingness to try new approaches.

    • Research Skills :

  • Experience in using many research and nbsp;methods including surveys, usability test, interviews, A / B testing, card sorting, analytics, tools, etc.
  • Able to decide which research method(s) and nbsp;is most appropriate for the goals and objectives of the project
  • Experience conducting internal and external stakeholder interviews, and to write effective screener surveys to ensure a balanced audience includes people with accessibility and inclusion needs
  • Researches, investigates and assesses and nbsp;relevance of information, identifies and evaluates key issues or risks, provides options analysis, and recommends action plans to mitigate risk and manage issues.

    • Design Technical and Software Skills :

  • Understanding of the digital marketplace, digital platforms and technology and market trends to identify product opportunities
  • Experience in ensuring the design and nbsp;of complex digital services is easy to understand
  • Able to create visually appealing designs and nbsp;that communicate a message, evoke emotions, and meet the needs of the users and the client
  • Technical background and nbsp;with experience in understanding how user experience can be realized with software, and technologies.

    • and nbsp;

    Client relationship management : 20%

  • Strong leadership and communication skills and nbsp;- meeting deadlines, managing competing priorities and client relationship management experience
  • A team player with the ability to influence and guide and nbsp;the team to the right activities on the path to the correct outcomes
  • Persuades stakeholders tactfully and nbsp;to adopt changes to business processes, and provides alternative business processes and practices for their consideration.

    • Communication Skills : 20%

  • Able to generate ideas and share details and nbsp;for understanding and action for different audiences – leaders, working group, partners and users
  • Able to communicate effectively, both verbally and written, with stakeholders including clients, developers, team members, and leaders and other stakeholders
  • Able to present and facilitate, rationalize ideas, and build consensus
  • Prepares and presents reports, recommendations and briefing materials, discuss / address issues and priorities.

    • Must Haves :

  • Lead mapping the solution and nbsp;across the digital ecosystem including multiple delivery touchpoints, such as web, chat, call centres and correspondence from the view of the public and internally using : research, surveys, journey maps, personas, user stories, epics, and service blueprints.
  • Plan and conduct user research, interviews and surveys, for both public and internal including people with accessibility and inclusion considerations, and translating them into sitemaps, user flows, wireframes, mock-ups and prototypes.
  • Identify processes, design elements, and gaps and nbsp;in the desired user experience / scenarios between the overall functionality of the product and business processes in order to ensure a great user experience.
  • Proficiency and nbsp;with design and prototyping tools, leading sprints, scrums
  • Experience in working in a project management and nbsp;environment with understanding deliverables, timelines and dependencies
  • Experience as a UX designer, interactive designer, or similar role, and nbsp;designing for contact centre, chat, web and mobile applications
  • Experience in designing public contact centre programs and nbsp;with emphasis in the emotional aspects of human experience - understanding of the limitations and appropriate use of technologies
  • Content management and nbsp;design and principles for chat and contact centres
  • Knowledge of network and nbsp;architecture, security and network protocols

    • Previous Public Sector experience is an asset.

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    UX Designer 6703-18 • La Gran YajaToronto, Ontario, Canada