Event Services Supervisor

Metro Toronto Convention Centre CorporationToronto, ON, Canada

25 days ago

Job description

Widely recognized as top-of-class by meeting and event organizers around the world, the Metro Toronto Convention Centre (MTCC) has hosted over 22,000 events in our four-decade history. We are proud to support the local tourism industry as one of North America’s leading convention centres, having added more than eight billion dollars in direct spending economic impact to our community. MTCC is a Crown Corporation of the Province of Ontario and is proudly governed and led by an executive management team and an independent board of directors comprised of senior private sector business leaders.

The Metro Toronto Convention Centre prides itself on its professionalism and dedication to making every event it hosts memorable for its customers and guests alike.

Reporting to the Event Services Manager and Assistant Manager, the successful candidate will assist the Event Services Management team in supervising and overseeing a team of Housepersons during a specified shift to ensure the safe, timely and efficient day-to-day operations.

Responsibilities : Coordination

Develops, plans, and executes a course of action to achieve departmental goals and objectives, including planning staff workloads for upcoming events.
Ensures all necessary information is passed down daily for smooth operations.

Employee Support

Supervises Event Services staff, assigns workloads, and ensures compliance with Health & Safety standards.

Organizes and analyzes event setup information.

Oversees staff interactions with clients / customers and fellow employees to maintain professionalism.

Provides hands-on direction and guidance to staff.

Operations

Interacts with clients daily to accommodate last-minute requests.

Coordinates with other departments to address client concerns and ensure successful events.

Monitors Housepersons' work tasks and reassigns duties as necessary.

Administration

Creates administrative reports and ensures e-log completion after each shift.

Ensures all incident reporting forms are completed post-incident.

Assists in training new Housepersons on procedures and ensures accountability among staff.

Responsible for day-to-day operations of the Logistics setup crew.

Job Skills and Requirements

1-2 years related work experience in a similar environment.

Strong leadership, communication, and organizational skills.

Experience with Microsoft Word / Excel, Ungerboeck.

Progressive experience in a unionized work environment.

Experience in equipment setup and teardown for conventions, meetings, and banquets is an asset.

Availability to work shifts / weekends based on business demands.

Interested applicants are asked to submit their application online no later than :

January 31, 2025

Please note : The Metro Toronto Convention Centre provides employment accommodation during the recruitment process. Applicants have the right to request accommodation at any stage.

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