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IT Support Helpdesk

IT Support Helpdesk

Patron Career StaffingHalton Hills, Ontario, Canada
30+ days ago
Salary
CA$22.00–CA$25.00 hourly
Job type
  • Full-time
  • Quick Apply
Job description

The Desktop Support Specialist answers incoming calls, and uses a knowledge base tool along with their expertise to resolve tier 1 requests in a timely fashion. The Desktop Support Specialist escalates unresolved problems / issues / requests to the proper tier 2 support team. Troubleshooting basic end-user issues on various software applications, hardware, network, and telecommunications systems and providing basic desktop support.

Essential Duties and Responsibilities :

Information Technology

  • The primary responsibilities are user support and customer service. Being present and available to clients requiring technical assistance
  • Respond to questions from all emails and callers
  • Become familiar with each client and their respective applications
  • Learn fundamental operations of commonly used software, hardware, and other equipment
  • Become familiar with helpdesk policies and services
  • Become familiar with the Systems, Network, Core Applications, and each team in the IT Department
  • Maintain server room equipment and environment
  • Manage assets using asset management software
  • Conduct quarterly asset counts with IT and Finance teams to ensure corporate compliance
  • IP Mask : Configurations of IP sub mass of A, B, and C classifications
  • Manage purchasing of consumables needed for the office
  • Data Classification : Handling restricted information with the appropriate personnel without compromising the confidentiality
  • Other duties as assigned by the Senior Network Manager

Requirements : Education :

  • College Diploma minimum
  • Relevant IT certifications are an asset
  • Knowledge :

  • Ability to utilize the applications for Microsoft Office for support, reporting, and documentation.
  • Excellent oral and written communication skills; ability to provide technical support in person and over the phone
  • Interpersonal skills and ability to work with others; professional demeanor, friendly presence, and helpful attitude
  • Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it; Ability to think around problems and come up with creative solutions is helpful.
  • Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
  • Ability to work with or without direct supervision.
  • Some experience with the physical installation of servers and network equipment would be an asset
  • Experience :

    3+ Years of related experience preferred

    Experience with the following is an asset :

  • Windows 10 / 11, and Linux (Centos / Ubuntu)
  • Virtualization software : VMware Deployment, Setup, Troubleshooting, Management, VMware
  • Clustering, Shared Storage and Vcenter (ESXi6.7 to 7.x) and VSphere (6.7 to 7.x)
  • Active Directory (experience with migration to new forest would be a benefit)
  • WSUS update management.
  • Articulate knowledge articles and SOPs (multilevel training documents for users and technicians)
  • Physical Installation and Decommissioning of Network, Server, and Desktop components
  • Web Filtering Technology (SSL Decryption)
  • VOIP Phone system ( VOIP Systems / Cisco )
  • Remote Support for remote offices and employees
  • Video conference setup and support (Crestron / Polycom / Cisco)
  • Auditing, documenting, and applying the latest OS security practices
  • Work with HR for employee status information
  • IP management & Network Access Control
  • Batch and Powershell scripting
  • MS Sharepoint
  • Active Directory Domain Federation (ADFS)
  • Monitoring system and users. User account management
  • Asset Management using an internal system
  • Strong understanding of Internet Protocol, including subnetting, port management
  • PC Image creation / deployment (SCCM)
  • Understanding of network routing between intranet and external networks segregated by network firewalls and security devices
  • Support and Management of Propriety Systems, Applications and Equipment
  • Support and Management of Mobile Devices
  • Job Type : Full-time