customer information service representative - retail

Education

• No degree, certificate or diploma

Work setting

• Retail business
• Paint store
• On-site customer service

Tasks

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for refunds and credits
• Issue receipts and other forms
• Receive payments
• Sell merchandise
• Answer clients' inquiries and provide information
• Recommend products or services to customers

Area of specialization

• Retail store

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Work under pressure
• Bending, crouching, kneeling
• Physically demanding
• Standing for extended periods

Weight handling

• Up to 23 kg (50 lbs)

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Team player
• Ability to multitask
• Dependability
• Quick learner

Screening questions

• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?

Experience

• 7 months to less than 1 year

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits

Long term benefits

• Tax-Free Savings Account (TFSA)

Other benefits

• Deferred Profit Sharing Plan (DPSP)
• Free parking available
• Other benefits
• Paid time off (volunteering or personal days)
• Team building opportunities
• Parking available
• Travel insurance
• Wellness program