Careers that Change Lives
Support customer training and education programs pertinent to Medtronic defined products and technology. Support the implementation of policies and procedures and participate in all facets of clinical and operational decision-making pertaining to the programs of the organizational unit. Train and educate investigators / customers on proper use of the Medtronic product and technology.
A Day in the Life
- Conducts on-site education and / or consulting.
- Supports field personnel in providing the best possible outcomes and service for Medtronic customers.
- Partners with sales colleagues to develop and execute plans of sales for within one or more business unit(s).
- Participates in conventions, forums, and meetings to increase product awareness.
- Works closely with Clinical Lead, Clinical Management and Regional Sales team to provide customer case and sales support.
- Identifies and facilitates execution on growth opportunities with Sales and Clinical Support Team.
- Serves as a technical resource to support sales of a specific medical product or solution.
- Responsible for reporting complaints and Adverse Drug Reactions (ADR)
- Provide leadership and direction in all aspects of the establishment, implementation,
promotion, and administration of the training and education activities, to include assessment, curriculum planning, communications and device use skills development, and educational support
Develop and execute education and training programs designed to enhance user competenciesCultivate close relationships with strategic business partners, including all training centers and opinion leadersProvides new employee training on products, technology and materialsAssist in developing objectives, and programs for marketing and selling the Company’s productsPlan, direct, and coordinate educational workshops, and other programs, events, andactivities (Maintain contact with customers to evaluate their clinical and educational needs)
Work with other departments to establish priorities for the Company direction, new product development, and customer satisfactionEducation reporting requirements (Must document all clinical support and education)Conduct Monthly Business Reviews with RSM & SPMKNOWLEDGE / EDUCATIONKNOWLEDGE / EDUCATIONHigh School Diploma or GEDAssociate degree, or;Bachelor’s degree.JOB EXPERIENCEMinimum 4 years of work experience in the healthcare or engineering field, with a High School Diploma or GED, orMinimum 2 years of work experience in the healthcare or engineering field, with an Associate degree, or;No minimum years of work experience with a bachelor’s degree.Nice to Have JOB EXPERIENCE
Background in Nursing Education would beneficialMinimum of 2 years of experience in healthcare related Sales and / or Marketing experienceKnowledge of the healthcare system (National, Provincial and / or Regional level)Medical device experienceSKILLS / COMPETENCIES
Ability to develop and present educational training programs and / or workshopsSkill in organizing resources and establishing prioritiesKnowledge of adult education and communication principles and practicesOutstanding interpersonal, verbal and written communication skills and the ability to communicate and work effectively within a diverse communityDesire to help othersComposed under stressStrategic planning skillsStrong communication skillsStrong knowledge and understanding of nursing and / or medical principles, methods, and proceduresAbility to develop, implement and evaluate clinical education methodologies and assessment instrumentsAbility to organize, prioritize and schedule work assignmentsWorking knowledge of conflict resolution and mediation principles and techniquesMust have a valid driver’s license with no restrictions.Bilingualism Base Salary Range : 62K - 93K This role is based in Montreal and may require some case coverage over the entire province of Quebec.