Service Desk Technician

VERB is a digital marketing agency located in downtown Halifax, Nova Scotia. Our global clients offer the opportunity to work and collaborate with some of the world’s biggest destinations, resorts, and travel brands—and with our employee travel credit, it’s easy to experience them for yourself. We take a balanced approach to work / life and have fun at the office– or wherever we happen to be working from. We are passionate about exceeding expectations and we thrive on jobs other agencies might find too big, or too difficult, or too fast

Sound good? Great, here’s who we’re looking for…

The Service Desk Technician’s primary focus is providing technical support to internal employees. They also manage laptop inventory and administer employee user accounts and access.

What You Will Do

• Oversee and manage the entire technical onboarding and termination process, ensuring smooth transitions for new hires and departing employees
• Perform troubleshooting to diagnose and resolve hardware / software problems for internal employees
• Follow ticketing platform process when responding to requests
• Lead administration of user accounts, physical access controls, and office alarm codes
• Act as first point of contact for all technical employee onboarding and offboarding tasks
• Manage inventory of employee hardware, including working with Office Manager shipping / distribution and handling lease management
• Install and maintain software and hardware for all employees
• Provide orientation and guidance to users on how to operate new software and equipment
• Act as escalation point for day-to-day computer / technology needs for staff and clients, including responding to tickets and arranging support
• Responsible for deployment and system maintenance activities under the direction of senior staff
• Manage Google Workspace for all internal staff
• Diagnose and resolve internal hardware, software and system issues through effective troubleshooting
• Administers VMware Workspace One
• Responsible for procurement of IT assets
• Participate in regular professional development and internal training activities organized by senior staff

Requirements

Benefits

Our benefits are anything but basic, with vacation time available on day one (not to mention an extra bonus week during the holidays), an annual travel credit (for non-work related travel), and free office snacks and drinks to keep you energized when you’re around.

In addition, we offer the following and are consistently looking for new ways to enhance the benefits we offer to our team :