Supervisor, In-Flight Service

Job Description

Reporting to the Base Manager, the In-Flight Service Supervisor has an everyday crucial role towards the success of the cabin crew members. The In-Flight Service Supervisor is responsible for motivating, informing and coaching all crew members on a daily basis. They contribute to the promotion of a professional, motivating and pleasant work environment while ensuring the application of the company standards and regulations in place.

The In-Flight Service Supervisor is at the heart of the operations to support the teams, to detect any problems and / or irregularities surrounding the in-flight operations and to propose visionary solutions, while keeping in mind the reality of the cabin crew members.  The In-Flight Service Supervisor is fully aware of the reality surrounding daily operations and is actively involved in the continuous improvement of processes and procedures surrounding the customer and employee experience.

Responsibilities

The responsibilities of the in-flight service supervisor are to insure the professional development of their flight attendant team.

• Inspire confidence while developing a professional and individual connection with each of your team members;
• Proactively give recognition.
• Communicate constructive and authentic feedback to your team member, nourishing a relationship of trust;
• Accompanies and contributes to the development of their flight attendant team members so that each is motivated to reach and exceed the expected performance levels, through a constructive approach in line with the company culture;
• In collaboration with the Labour Relation Advisors, you will investigate disciplinary / administrative cases, attend meetings and take appropriate actions and measures;
• Participates in the hiring process for cabin crew members;
• Represents the employer on one or more of the organization's local committees (Health and Safety, service, uniform, etc.);
• Conducts regular and sporadic operational visits to validate compliance with Canadian Aviation Regulations, occupational health and safety along with service standards. These extensive checks may be at the gates and in-flight;
• Reviews and actions various reports (performance, attendance, expense reports, KPIs etc.) of your flight attendant team;
• Participates in the emergency response plan and supports operations and cabin crew in irregular and / or emergency situations.

Qualifications

Additional Information

Work location : Toronto Airport ( YYZ)

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.