Permanent Jobs in Concord, ontario

Overview :

This role is centered on guiding the customer service team to strengthen the company's customer service and sales efforts. Acting as a liaison between customers and the company, this position serves as the core support hub within the organization. The aim is to set a high standard of excellence by delivering exceptional service and proactive support across all departments, continually working to improve efficiency.

Here’s what you’ll do :

• Oversee coverage for inboxes and phone lines.
• Address issues escalated by team, including personnel, service, and order-related matters.
• Communicate any updates to the team regarding products, policies, processes, and procedures.
• Assist with managing backlog, items shipped but not invoiced, and open orders.
• Support the new hire onboarding process
• Conduct performance evaluations for direct reports.
• Propose ideas to enhance team morale, productivity, and overall performance.

Here’s what you’ll need to be successful :

Here’s what you’ll get :