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Stock trader Jobs in Mont-Saint-Hilaire, QC
Guest experience Manager
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MaxiRichelieu, QCGuest experience Manager
McDonald'sSAINT-BRUNO, QC, CA- Full-time
45K - Guest experience Manager
Overview
In addition to shift management responsibilities, the Guest Experience Department Manager is responsible for making sure Crew and Managers deliver a great Guest Experience and capture the unmet Guest demand.
This manager is responsible for making sure the McDonald’s Canada Guest Experience Vision is brought to life by managers and crew. This manager makes sure sales / marketing promotions are implemented effectively, that all service staff are trained in service procedures, Guest Experience behaviours and that the Front Counter, McCafé, and Drive-Thru areas are organized to deliver the best consistent experience to our Guests.
This Guest Experience Manager is also responsible for making sure the team meets service targets, such as Service Speed, Friendliness, and Accuracy.
The Guest Experience Manager will be responsible to complete initial interviews for the Guest Experience Leaders, and to train and develop the Guest Experience Leaders. They are also responsible for Dual Point Service procedures, and Table Service procedures.
Performance Measurements
Review the department scorecard to determine the relevant performance measurements annually.
Responsibilities - PRIMARY SYSTEMS
SHIFT MANAGEMENT
- Review guest count and sales projections
- Complete pre-shift checklist
- Complete positioning plan (VSPT)
- Agree on shift targets during pre-shift with area managers; follow up on execution of the plan
- Conduct shift huddles daily
- Manage from the observation post
- Identify danger zones, diagnose and provide direction and coaching
- Conduct QSC travel path a minimum of every hour
- Connect with guests along their travel paths
- Maintain / adjust positioning according to positioning guide
- Follow up on primary and secondary duties of crew and managers
- Conduct post-shift analysis
PRODUCTION
SERVICE
Responsibilities - SUPPORT & MANAGEMENT SYSTEMS
BUSINESS PLANNING
INTERNAL COMMUNICATION (CREW)
INTERNAL COMMUNICATION (MERCHANDISING)
TRAINING (CREW)
TRAINING (MANAGEMENT)
BENEFITS