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Esl instructor • glace bay ns
Director Learning and Development, Global Contact Centre
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GoodLife FitnessHalifax, Nova ScotiaDirector Learning and Development, Global Contact Centre
Company 1 - The Manufacturers Life Insurance CompanyHalifax, Nova Scotia- Full-time
Description
The Opportunity
As the Director of Learning & Development for our Global Contact Centre , you will lead the development and execution of training programs focused on enhancing talent development, customer and employee experience and operational capabilities efficiencies within our organization. You will be responsible for strategizing, designing, and implementing learning initiatives to ensure that our teams are equipped with the necessary skills and knowledge to excel in their roles and drive business success.
- We are open to candidates in both US and Canadian locations that are able to report into a Manulife office on a Hybrid basis (3 days in office).
Responsibilities
Training Strategy Development :
Curriculum Design and Implementation :
Training Delivery and Facilitation :
Performance Evaluation and Analysis :
Compliance and Regulatory Training :
What motivates you?
What we are looking for
What can we offer you?
Our commitment to you
LI-Hybrid
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.
Manulife is an Equal Opportunity Employer
Salary & Benefits
The annual base salary for this role is listed below.
Primary Location
Toronto, Ontario
Salary range is expected to be between
103,050.00 CAD - $185,490.00 CAD
If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education / training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption / surrogacy and wellness benefits, and employee / family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.